Ninette Padilla
Summary
Excellent planning, problem-solving and decision-making strengths and experienced in latest tax codes and changes.
Organized, equipped with administrative skills and foundational social work knowledge necessary to effectively serve needs of patients .
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
15
15
years of professional experience
Work History
Tax Processing Specialist
La Familia Multiservices
01.2024 - 05.2024
- Provided outstanding customer service by promptly addressing client inquiries and resolving issues related to their tax filings.
- Assisted clients with complex tax situations, providing expert guidance on deductions, credits, and compliance requirements.
- Educated clients about the importance of proper recordkeeping practices for efficient tax preparation and audit defense purposes.
Manager, Sales and Customer Support
Simplex Group
11.2022 - 12.2023
- Increased sales by developing and implementing effective sales strategies.
- Enhanced customer satisfaction through attentive support and prompt issue resolution.
- Built relationships with customers and community to establish long-term business growth.
Social Worker Assistant Temporary
CCSHH (Clinica De Ojos)
02.2018 - 08.2018
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Explained medical care options to help families make informed healthcare decisions.
- Monitored and evaluated impact of social services on community.
Sales and Customer Specialist
Myron Business Gifts
10.2012 - 01.2017
- Responded to customer inquiries via phone, email and web-based platforms.
- Provided customers with detailed information on company products, services and materials.
- Managed high call volume efficiently, maintaining impeccable quality in customer interactions.
- Increased customer satisfaction by providing personalized service and addressing individual needs.
TV Host
Teleprogreso
03.2010 - 01.2015
- Enhanced viewer experience by delivering engaging commentary during live events and special programming.
- Collaborated with producers to develop innovative show segments for captivating viewers and boosting ratings.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Presented developments in stories in live broadcasts and recordings.
Receptionist
Anduro Manufacturing
03.2010 - 09.2011
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Bilingual Secretary
Children International
06.2009 - 12.2009
- Organized and maintained bilingual filing systems to improve accessibility and efficiency.
- Assisted in the preparation of bilingual presentations, enhancing audience engagement and comprehension.
- Handled confidential information professionally, maintaining strict discretion when dealing with sensitive matters.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
High School Diploma -
Notre Dame
HondurasSkills
- Organization skills
- Relationship Building
- Customer Service
- Administrative Support
- Computer Proficiency
- Problem-solving abilities
- Active Listening
- Verbal/written communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Tax Processing Specialist
La Familia Multiservices
01.2024 - 05.2024
Manager, Sales and Customer Support
Simplex Group
11.2022 - 12.2023
Social Worker Assistant Temporary
CCSHH (Clinica De Ojos)
02.2018 - 08.2018
Sales and Customer Specialist
Myron Business Gifts
10.2012 - 01.2017
TV Host
Teleprogreso
03.2010 - 01.2015
Receptionist
Anduro Manufacturing
03.2010 - 09.2011
Bilingual Secretary
Children International
06.2009 - 12.2009
High School Diploma -
Notre Dame
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