Ninfa Cerda
CNO Financial
Edinburg,USA
2
Languages
25
years of professional experience
Dedicated Member Support Professional experienced in conflict resolution, communication, and technical support. Delivered impactful results through effective team collaboration and adaptability. Committed to achieving outcomes aligned with the evolving needs and goals of organizations.
Work History
Member Support Specialist Appointment Scheduler
2 Years 5 Months- Coordinated appointments with Benefits Counselors by handling incoming calls and reaching out to new hires for scheduling New Hire Benefits Appointments. Addressed issues by submitting tickets for missing new hire records, Qualifying Life Events, extension requests, and data errors. In my role as a Member Support Specialist, I managed incoming inquiries related to new hires, employee benefits, and Qualifying Life Events. Collaborated with Benefits Counselors and Benefits Specialists to maintain accurate employee information, facilitating successful benefits enrollment. Provided support to members regarding COBRA enrollment inquiries and processed their monthly COBRA premium payments. Provided technical support by assisting employees in creating online accounts and resetting passwords. Executed additional administrative and customer support tasks based on assignments from my supervisor.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with cross-functional teams to improve member support processes and enhance service delivery.
- Managed member accounts using CRM systems, ensuring accuracy and timely updates on records.
Substitute Teacher
1 Year 6 Months- Took daily attendance according to school procedures, implemented lesson plans from classroom teacher, assigned and monitored homework per instructional plans, and supported classroom activities as needed to maintain a conducive learning environment. Executed various duties and responsibilities assigned by the classroom teacher or school administration.
- Delivered engaging lessons aligned with curriculum standards to facilitate student learning and comprehension.
- Managed classroom behavior effectively, promoting a positive learning environment for all students.
- Adapted instructional materials to meet diverse student needs, enhancing accessibility and understanding.
Call Center Representative
4 Months- Provided accurate information and updated appointments while delivering courteous and efficient customer service to support public health initiatives.
- Managed high-volume inbound and outbound calls, ensuring prompt and effective customer service.
- Resolved customer inquiries and complaints, enhancing satisfaction through active listening and problem-solving skills.
- Documented call details accurately in CRM system, maintaining comprehensive records for follow-up actions.
Business Development Clerk
12 Years 1 Month- Conducted monthly audits for Sales and Teller Operations throughout McAllen market, ensuring accuracy and compliance. Generated and distributed daily sales reports for Senior Sales Team, preparing necessary reports for weekly sales meetings with Sales Managers across market. Gained extensive experience in multiple roles, including Loan Processor, Litigation Coordinator, Reconciliation Clerk, Quality Control Representative, and Switchboard Operator, developing strong analytical, operational, customer service, and administrative skills. These positions enabled me to develop strong analytical, operational, customer service, and administrative skills while supporting various banking functions and ensuring compliance with company standards.
- Processed customer transactions accurately and efficiently in high-volume banking environment.
- Assisted clients with account inquiries, providing comprehensive support and solutions.
- Maintained detailed records of customer interactions to ensure compliance and accuracy.
Education
GED
Medical Office Specialist - Medical Office Specialist
Skills
Conflict resolution
Exceptional communication
Customer service
Client assistance
Relationship building
Appointment coordination
Sales administration
Cross-functional coordination
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Member Support Specialist Appointment Scheduler
CNO Financial
03.2024 - CurrentRead More
Substitute Teacher
Edinburg CISD
08.2021 - 02.2023Read More
Call Center Representative
Senture, LLC
02.2021 - 06.2021Read More
Business Development Clerk
International Bank of Commerce
02.2002 - 03.2014Read More
Edinburg High School
GED
Read More
San Antonio College of Medical And Dental Assistance
Medical Office Specialist from Medical Office Specialist
Read More