Ninfa Cerda

• Coordinated appointments with benefits counselors, managing incoming calls and scheduling new hire benefits meetings to facilitate timely support.
• Managed incoming inquiries related to new hires, employee benefits, and qualifying life events.
• Resolved issues by submitting tickets for missing new hire records and qualifying life events requests, ensuring smooth onboarding processes.
• Collaborated with benefit counselors to verify employee information, contributing to accurate enrollment and enhanced employee satisfaction.
• Provided support on COBRA enrollment inquiries and processed monthly premium payments.
• Assisted employees in creating online accounts and resetting passwords for technical support.
• Performed various administrative tasks to support daily operations and customer support duties.
• Trained new employees on company policies, procedures, and systems related to membership services.

• Implemented lesson plans prepared by primary teachers during their absence.
• Delivered instructional support in various subjects, enhancing student engagement across multiple grade levels.
• Managed classroom behavior and maintained a respectful learning environment.
• Provided individualized instruction for special needs students, fostering their academic growth and inclusion.
• Implemented school policies and procedures in the classroom.
• Documented school day activities in notes and reports, facilitating effective communication with primary teachers.
• Sought substitute teaching role leveraging positive referrals.

Handled incoming calls, facilitating scheduling, rescheduling, and canceling of COVID-19 vaccination appointments for New York State Department of Health.

• Managed high volumes of inbound customer inquiries effectively.
• Resolved customer issues promptly using company guidelines.
• Documented customer interactions accurately in the system.

• Conducted monthly audits for sales and teller operations in McAllen market, ensuring accuracy and compliance while supporting operational integrity. Generated and distributed daily sales reports for senior sales team, preparing key insights for weekly sales meetings with sales managers across market.
• Developed diverse skill set through roles as loan processor, litigation coordinator, reconciliation clerk, quality control representative, and switchboard operator, enhancing versatility and adaptability in business development functions.
• Processed customer transactions efficiently and accurately.
• Maintained organized records of financial documents and client information.
• Assisted clients with account inquiries and service requests promptly.