Customer focused professional with extensive experience in customer service, banking, administrative support, loan processing, and medical records management. Recognized for strong communication skills, attention to detail, professionalism, and the ability to build positive client relationships. Proven ability to manage confidential information, resolve customer concerns, and support day-to-day operations in fast-paced environments.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Associate, Medical Records Department
JurisSolutions/IME Company
New York
08.2022 - 02.2023
Organized and maintained medical records for Independent Medical Examination (IME) specialties
Coordinated communication between legal and medical professionals regarding appointments and documentation
Prepared examination reports and maintained confidential records
Managed filing systems and ensured documentation accuracy and compliance
Assisted with scheduling and administrative support functions
Assistant Loan Officer
IPI Skyscraper/Mortage IT
New York
04.2000 - 06.2002
Verified applicant credit information, employment records, and references
Gathered and reviewed documentation for mortgage loan applications
Assisted clients throughout the loan process and closing procedures
Resolved documentation and processing issues to ensure timely completion of loans
Maintained professional relationships with clients and lending partners
Sales and Marketing Representative
American Computer System
New York City
09.1997 - 02.2000
Promoted and sold computer systems, hardware, and related products
Assisted customers in identifying products that met their needs
Managed inventory and coordinated product orders and deliveries
Conducted market research and prepared sales reports
Provided excellent customer service throughout the sales process
Customer Service Representative/Teller
Greenpoint Savings Bank
New York
09.1990 - 06.1997
Assisted customers with banking transactions and account inquiries
Opened new accounts and explained banking products and services
Processed cash transactions accurately and efficiently
Resolved customer concerns while maintaining a high level of service
Supported branch marketing initiatives and customer retention efforts