REYNA E. AWADALLAH
Alta Gardens Care Center
Fontana,CA
3
Languages
1
Certification
4
years of professional experience
Detail-oriented and organized professional with experience in medical office administration, health records management, and insurance services. Skilled in maintaining accurate patient records, ensuring HIPAA compliance, providing exceptional customer service, and managing confidential information. Seeking a Medical Records Assistant position where I can contribute my administrative skills, attention to detail, and commitment to supporting quality patient care.
Work History
Medical Records - HIM Assistant
2 Months- Maintained accurate and confidential patient medical records in compliance with HIPAA regulations.
- Reviewed medical records for completeness, accuracy, and required documentation.
- Scanned, indexed, and uploaded patient records into electronic medical record systems.
- Processed requests for medical records and verified proper authorization before releasing protected health information.
- Organized, filed, and retrieved patient charts for healthcare providers and administrative staff.
- Updated patient information and ensured medical records remained current and accurate.
- Communicated with physicians, nurses, and other healthcare professionals to obtain missing documentation.
- Assisted with record retention, archiving, and secure disposal of confidential records.
- Maintained a high level of attention to detail while managing multiple tasks in a fast-paced healthcare environment.
- Conducted MAR (Medication Administration Record) and TAR (Treatment Administration Record) audits to ensure documentation accuracy, completeness, and compliance with facility policies and regulatory requirements.
- Managed chart closure processes, ensuring patient records were complete, properly reviewed, finalized, and securely stored according to facility procedures.
Insurance Agent Personal lines
1 Year 8 Months- Assisted clients in evaluating insurance needs and recommending appropriate coverage options.
- Educated customers on policy benefits, coverage limits, exclusions, and premium costs.
- Generated quotes, prepared applications, and processed new policy enrollments.
- Reviewed existing policies and recommended updates based on clients' changing needs.
- Maintained accurate client records and documentation in compliance with company policies and state regulations.
- Verified applicant information and ensured the accuracy of policy documents.
- Provided exceptional customer service by answering questions, resolving concerns, and explaining coverage details.
- Processed policy renewals, endorsements, cancellations, and claims-related documentation.
- Built and maintained strong relationships with clients through effective communication and follow-up.
- Met sales and customer service goals while maintaining a high standard of professionalism and ethical conduct.
Education
High School
Skills
Medical Records Management
HIPAA Compliance
EMR/EHR Systems
Chart Review & Closure
MAR/TAR Audits
Documentation Accuracy
Confidential Patient Information Handling
Administrative Support
Bilingual Communication (English/Spanish)
Insurance Verification & Policy Processing
Customer Service & Client Relations
Affiliations
Secretary | Sendero Academy (Nonprofit Organization)
Volunteer Position
- Manage administrative duties including maintaining records, organizing documents, preparing correspondence, and supporting daily organizational operations.
- Coordinate meeting schedules, maintain notes and records, and assist with communication between team members and community partners.
- Support nonprofit initiatives focused on translating educational materials from Spanish to English to improve accessibility for Spanish-speaking communities.
- Assist with planning and coordinating community events, including preparing materials, setting up informational booths, and engaging with attendees to explain organizational goals and programs.
- Represent the organization at community events by providing information, answering questions, and promoting awareness of its mission.
- Collaborate with volunteers and leadership team members to support outreach efforts and successful event execution.
- Utilize strong organizational, communication, and project coordination skills to support nonprofit operations.
Certification
- Licensed Insurance Agent
- Dmv Dealer Occupational License
- Live Scan/ fingerprinting Experience
Languages
English
Professional Working
Spanish
Professional Working
Arabic
Elementary
Timeline
Medical Records - HIM Assistant
Alta Gardens Care Center
05.2026 - CurrentRead More
Insurance Agent Personal lines
Dalatis Insurance Agency- Farmers Insurance
08.2022 - 04.2024Read More
High School
Read More