SATURNINO MARTE
Six Flags Hurricane Harbor
Houston,Tx
2
Languages
4
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Aquatics Supervisor
3 Years 5 Months- As head supervisor of the aquatics department at Six Flags Hurricane Harbor Splashtown, I oversee lifeguard operations, ensuring guest and staff safety in a high traffic environment. I manage team schedules, training, and daily operations to uphold safety standards. My role requires strong decision-making, conflict resolution, and the ability to perform under pressure. Working 80+ hours weekly, I've developed strong leadership and multitasking skills.
- Developed training programs for lifeguards, enhancing rescue techniques and emergency response.
- Supervised a team of lifeguards and provided guidance and instruction to maintain compliance with safety regulations.
- Implemented scheduling systems, optimizing coverage and staff availability during peak hours.
- Assisted with planning and implementation of special events held at the aquatic facility.
- Trained new hires on operational procedures, fostering a culture of safety and teamwork.
- Developed strong relationships with patrons through attentive customer service while addressing concerns or complaints promptly.
Track Manager
1 Year 1 Month- Coordinated scheduling for race events, optimizing use of track facilities and resources.
- Oversaw daily track operations, ensuring compliance with safety regulations and operational standards.
- Implemented process improvements that enhanced race day efficiency and participant satisfaction.
- Trained and mentored junior staff on track management procedures and customer service excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Conducted regular inspections of the track environment, identifying areas for improvement in safety protocols.
Help Desk Manager
2 Years 11 Months- Resolved technical issues across hardware and software platforms for diverse user environments.
- Provided remote and on-site support, enhancing end-user satisfaction and productivity.
- Conducted training sessions for new hires on IT systems and best practices.
- Mentored junior technicians, fostering skill development and knowledge sharing within the team.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
Education
High School Diploma - Computer Technology
- Student Teacher for Coding Initiative
- Help Desk Manager/Lead
- GPA: 3.9 GPA
Bachelor of Science - Computer Science
Skills
Emergency Response
Technical Proficiency
Customer Service
Team leadership
Staff oversight
Safety Training
Strong Communication
Reliability
Heavy Lifting
Guest services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Track Manager
Gokart RaceWay
12.2024 - 01.2026Read More
Aquatics Supervisor
Six Flags Hurricane Harbor
04.2023 - 09.2026Read More
Help Desk Manager
Spring ISD
06.2022 - 05.2025Read More
Carl Wunsche High School
High School Diploma from Computer Technology
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Texas State University
Bachelor of Science from Computer Science
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