Ninoska Palma
Perth Amboy,NJ
Summary
Detail-oriented accounts receivable supervisor with a track record of improving collection times and reducing aged self-pay receivables. Adept at managing self-pay call centers and resolving billing discrepancies while ensuring compliance with healthcare regulations. Strong interpersonal skills foster positive relationships with clients.
Overview
2
2
Languages
11
11
years of professional experience
Work History
AR Representative
Pf Concepts
Fairfield, New Jersey
10.2025 - Current
- Reviewed and resolved denied claims for prompt payment.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Verified patient insurance information for accurate billing processing.
- Prepared and submitted electronic claims to insurance companies.
- Collaborated with healthcare providers to clarify billing issues.
- Utilized billing software to manage patient accounts efficiently.
- Maintained compliance with healthcare regulations and standards.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Applied HIPAA privacy and security regulations while handling patient information.
- Communicated with insurance representatives to complete claims processing or resolve problem claims.
- Maintained accurate records of all billing activity in accordance with departmental standards.
- Assisted in training new billing staff on processes and systems.
- Provided training and support to new staff members regarding billing processes.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
- Performed insurance verification, pre-certification and pre-authorization.
Self-pay Customer Service Supervisor
CorroHealth
Iselin, New Jersey
01.2023 - 10.2026
- Supervised customer service team to ensure high-quality support delivery.
- Leading and training a team of AR specialists, assigning tasks, and monitoring their progress to ensure efficient and effective collection efforts.
- Reviewed team and individual performance, provided constructive feedback, and implemented targeted training to enhance service delivery.
- Resolved escalated patient inquiries and disputes regarding bills, coordinating with departments like patient financial services to ensure timely resolution.
- Reviewing patient eligibility for payment plans, setting up appropriate arrangements, and ensuring compliance with the terms.
- Informed patients about financial responsibilities, available payment options, and consequences of non-payment, promoting transparency and understanding.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Trained staff on product knowledge and effective communication techniques.
Self-Pay Customer Service Team Lead
CorroHealth
Iselin, New Jersey
01.2018 - 01.2023
- Assigned tasks, monitored performance, and provided guidance to ensure timely collection of outstanding balances, contributing to reduced delinquency rates.
- Managed daily workflow, worklists, and follow-up activities, streamlining operations to enhance team effectiveness.
- Training new staff and providing ongoing development for existing team members on collection techniques, communication skills, and compliance requirements.
- Mentored and coached team, empowering members to resolve issues independently and enhance overall performance.
Self-Pay Account Representative
Aergo Solutions
Iselin, New Jersey
01.2016 - 01.2018
- Accepting and processing payments from patients, including setting up and managing payment plans based on patient financial situations
- Informed patients about financial assistance programs and guided them through application processes to secure support when eligible.
- Conducted collection calls to follow up on unpaid balances and encourage timely payments.
- Responding to questions about bills, payment options, and resolving discrepancies
Education
High School Diploma -
Perth Amboy H.S
Perth Amboy, NJ06-2002
Skills
- Billing software
- Healthcare billing
- Claims processing
- Claim resolution
- Insurance verification
- Payment processing
- Account reconciliation
- Bill processing
- Payment plan negotiation
- Patient accounts
- Team leadership
- Training development
- Customer Service
- Client communication
- Problem Solving
- Patient Support
- Contract reviewing
Languages
English
Professional
Spanish
Professional
Timeline
AR Representative
Pf Concepts
10.2025 - Current
Self-pay Customer Service Supervisor
CorroHealth
01.2023 - 10.2026
Self-Pay Customer Service Team Lead
CorroHealth
01.2018 - 01.2023
Self-Pay Account Representative
Aergo Solutions
01.2016 - 01.2018
High School Diploma -
Perth Amboy H.S