Ninotchica M. Allen
Washington
Summary
Detail-oriented Information Technology Professional with over 10 years of experience in IT equipment administration and instructional operations. Specializes in system evaluation, planning, and implementation, while establishing standards and procedures. Conducts research to identify vulnerabilities and develops countermeasures to optimize operations.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Project Integrator
IT Availability LLC
Tysons Corner
02.2023 - 09.2025
- Directed multiple projects simultaneously to ensure operational efficiency.
- Synchronized requirements across multiple teams to guarantee alignment with officer training goals.
- Developed comprehensive training plans for field officers and WMA personnel, aligning training objectives with operational needs.
- Collaborated with instructional designers and systems integrators to enhance workforce engagement and support effective learning initiatives.
- Provided high-quality support to officers pursuing language and tradecraft training, strengthening the integrated learning enterprise.
- Assessed and evaluated training requests alongside program calls.
- Granted concurrence on financial requests submitted by officers to back language requirements.
- Engineered custom intranet solutions utilizing SharePoint.
- Administered file sharing, record management, and document management solutions within customer networks.
Project Integrator
QVine
Reston
08.2021 - 02.2023
- Captured requirements for existing RMF tools and furnished operations support for risk management tool deployment.
- Facilitated requirements meetings to enhance tracking and accountability methods across projects.
- Synchronized requirements across teams to align with organizational goals.
- Collaborated with engineers and project managers to develop comprehensive technical documentation that improved project clarity.
- Executed quality reviews to guarantee documentation accuracy and consistency with organizational templates.
- Translated complex information into palatable language and presentations.
- Created Confluence and JIRA sites to improve project management efficiency and team collaboration.
- Generated accomplishment highlights in collaboration with team members.
- Authored weekly newsletters highlighting organizational accomplishments.
Technical Writer
QVine
Reston
07.2020 - 08.2021
- Partnered with engineering teams to construct technical documentation.
- Translated complex technical data into clear, accessible language.
- Executed quality reviews to enhance clarity and accuracy of technical Visio diagrams.
- Drafted architectural diagrams useful to program implementation processes.
- Created ad-hoc Visio diagrams utilizing MS Office applications.
- Rectified technical anomalies within a team environment, resulting in streamlined operations and certifications.
- Developed Confluence sites to facilitate project implementation and tracking.
- Provided SharePoint Administrator support and led migration project from 2013 to 2016, ensuring seamless transition.
Senior Systems Administrator, Instructor & Team Lead
General Dynamics
Chantilly
07.2012 - 07.2020
- Optimized IT operations by installing, configuring, troubleshooting, and repairing hardware.
- Facilitated project management and communication system integrations through development of courseware and data management standards.
- Directed technical team operations while guiding clients and rectifying issues.
- Delivered daily technical support to more than 500 users and administrators.
- Engineered and deployed courseware to enhance data processes and improve workforce capabilities.
- Rectified technical anomalies, streamlining operations and securing certifications.
- Promoted to Team Lead overseeing 13 employees following top management commendations for exceptional performance.
- Synchronized activities across multiple projects to align with organizational targets.
Lead Network Administrator
Perot-Dell
Herndon
11.2009 - 07.2012
- Directed technical projects by engineering actionable solutions and schedules.
- Managed sensitive data access to ensure compliance and support seamless IT service delivery.
- Instituted security regulations to govern account and access delivery methods.
- Diagnosed, isolated, and rectified access, hardware, and software issues.
- Equipped global IT mission partners, clients, and stakeholders with one-on-one consultation and application troubleshooting.
- Promoted to Team Lead managing 5 employees based on exceptional performance metrics.
- Resolved operational conflicts and guided personnel interactions to maintain team cohesion.
- Rectified technical anomalies to optimize streamlined operations.
- Coordinated activities across multiple technical projects to enhance project alignment and execution.
Education
Bachelor of Science - Computer Science, Concentration in Information Technology
Southeastern University
Washington, DCSome College (No Degree) - Biology
Virginia Commonwealth University
Richmond, VAAssociate of Applied Science - Pre-Nursing
University of The District of Columbia
Washington, DC04-2026
Skills
- Project management
- IT operations management
- Data analysis
- Database management
- Process improvement
- Incident analysis and response
- Security management
- Data access control
- Virtual machine systems
- Troubleshooting and issue resolution
- Computer networks
- Network protocols
- Hardware and software maintenance
- Connection devices
- Communication systems
- MS Office applications
- Visio
- Confluence
- Tableau
- Jira
- SharePoint
- Active Directory
- Lotus Notes
- Email Management
- Xacta
- Team leadership and training
- Performance evaluation and optimization
- Quality checks
- Conflict resolution
- Strategic planning
- Xacta
Certification
CompTIA Security+
Community Service Affiliations
- Women in Technology – Girls in Technology Sharing Our Success Program
- Calvary Women’s Shelter
- Howard University TRIO Parent Association
- City Sporting Club
- Duke Ellington School of the Arts Theatre Parent Executive Committee
Core Competencies
Strategic Planning & Execution, IT Operations Management, Project Management, Process Improvement, Data Analysis, Database Management, VMs, Troubleshooting & Issue Resolution, Incident Analysis & Response, Security Management, Data Access Control, Team Leadership & Training, Performance Evaluation & Optimization, Conflict Resolution, Quality Checks
Timeline
Project Integrator
IT Availability LLC
02.2023 - 09.2025
Project Integrator
QVine
08.2021 - 02.2023
Technical Writer
QVine
07.2020 - 08.2021
Senior Systems Administrator, Instructor & Team Lead
General Dynamics
07.2012 - 07.2020
Lead Network Administrator
Perot-Dell
11.2009 - 07.2012
Bachelor of Science - Computer Science, Concentration in Information Technology
Southeastern University
Some College (No Degree) - Biology
Virginia Commonwealth University
Associate of Applied Science - Pre-Nursing
University of The District of Columbia