Nioclas Travelle
Hillsboro,West Virginia
Summary
Skilled Senior Manager skilled in cross-functional collaboration. Optimizes processes and communication and drive results in Telecommunications and Information Technology and Customer facing Environments. Dedicated to continuously improving professional knowledge and business operations by applying top-notch motivational and interpersonal skills.
Overview
32
32
years of professional experience
Work History
Senior Manager
T-Mobile
Bellevue, WA
04.2015 - 11.2023
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
- Selected, developed and evaluated personnel to achieve business objectives.
- Coordinated with internal departments to ensure successful execution of projects according to timeline and budget constraints.
- Conducted regular performance appraisals for direct reports to provide feedback on their work performance.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Collaborated with cross-functional team members to build and execute development plans.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Developed and led process improvements to optimize operations and reduce costs.
Senior Product Manager
Covestic
Bellevue, WA
02.2014 - 03.2015
- Monitored industry trends and identified opportunities for innovation within the product portfolio.
- Developed product roadmaps to help guide the development of new products.
- Analyzed data from various sources such as customer feedback, usage metrics, A and B testing results to inform product decisions.
- Helped coordinate testing to verify quality and usability of new product features.
- Collaborated with stakeholders to define product requirements and user stories.
- Negotiated contracts with vendors related to product components or services.
- Leveraged technical knowledge to navigate functional requirements.
Product Manager II
Samsung Telecommunications America
Bellevue, WA
02.2011 - 02.2014
- Gathered data and conducted product reviews and case studies to inform management and stakeholders.
- Supervised design, developer and data engineering resources to propel new product development projects.
- Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
- Participated in product demos at trade shows or other industry events.
- Collaborated with staff engineers to optimize product testing processes.
- Defined success criteria for each feature release and monitored results post-launch.
- Coordinated with engineering staff to determine best technical implementation methods and schedule.
Consultant - T-Mobile PMO
Covestic
Bellevue, WA
10.2008 - 10.2011
- Evaluated existing systems and processes for efficiency and accuracy while identifying areas of improvement or modification.
- Finished projects on time and within budget.
- Prepared estimates and budgets.
- Ensured that all work performed is compliant with applicable codes and regulations.
- Managed multiple ongoing projects simultaneously while meeting deadlines effectively.
- Modified existing software systems to enhance performance and add new features.
- Controlled operational IT budget and expenditures within department parameters.
- Assigned and reviewed work of IT project managers, systems analysts and developers.
Project Manager
Motricity
Bellevue, WA
12.2007 - 10.2008
- Provided guidance to team members regarding tasks assigned to them.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Submitted budget estimates, progress reports and cost tracking reports.
Customer Care Manager
Infospace
Bellevue, WA
08.2006 - 12.2007
- Conducted regular performance reviews of customer service representatives.
- Analyzed data from surveys to identify areas of improvement in customer service delivery.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reduced process lags and trained 24 employees on product knowledge and sales techniques while managing staff to ensure optimal productivity.
- Implemented customer service process improvements to limit wait times.
Strategic Outsourced Partner Accounts Manager
Microsoft
Redmond, WA
02.1998 - 08.2006
- Identified new potential suppliers or partners based on market trends and customer feedback.
- Reviewed vendor performance metrics, identified areas for improvement, and implemented corrective action plans.
- Evaluated vendor proposals against established criteria such as cost, reliability, delivery timescales.
- Developed processes for identifying potential risks associated with working with certain vendors.
- Built long-term relationships with company vendors and suppliers to secure optimal prices.
- Settled complex new and existing agreements or statements of work, requests for information and requests for proposals.
- Performed risk assessments and forecasts on potential contracts and business decisions.
Process Manager
Compaq Computer
Redmond, London
03.1992 - 02.1998
- Cultivated technical documents and specifications based on specific business requirements and regulatory mandates.
- Assisted in the design of experiments used to test the effectiveness of proposed solutions.
- Researched and implemented organizational processes to resolve customer inquiries.
- Evaluated current processes for cost savings opportunities or improved performance.
- Developed and implemented best practices, quality assurance standards and project management procedures.
- Analyzed workflow processes within and across departments to improve company dynamics.
Education
A Levels - Biology, Physics, Human Geography, Geology
King Edward VI High School
England07.1984
Skills
- Resource Allocation
- Business Performance Management
- Strategic Planning
- Partnership Development
- Talent Development
- Cross-Functional Collaboration
- Organizational Improvement
Timeline
Senior Manager
T-Mobile
04.2015 - 11.2023
Senior Product Manager
Covestic
02.2014 - 03.2015
Product Manager II
Samsung Telecommunications America
02.2011 - 02.2014
Consultant - T-Mobile PMO
Covestic
10.2008 - 10.2011
Project Manager
Motricity
12.2007 - 10.2008
Customer Care Manager
Infospace
08.2006 - 12.2007
Strategic Outsourced Partner Accounts Manager
Microsoft
02.1998 - 08.2006
Process Manager
Compaq Computer
03.1992 - 02.1998
A Levels - Biology, Physics, Human Geography, Geology
King Edward VI High School
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