Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nioki Nganga

Mesquite,TX

Summary

Compassionate Nursing Assistant with experience in providing support to nursing staff and delivering high-quality care to patients. Skilled in performing vital sign checks, assisting with daily living activities, and ensuring a clean and safe environment for all patients. Demonstrated ability to improve patient satisfaction through empathetic communication and efficient resolution of concerns.

Compassionate Hospitality Aide recognized for ability to complete tasks efficiently and with high productivity. Possess specialized skills in guest services, communication, and time management. Excel in empathy, teamwork, and adaptability, ensuring positive experiences for guests and smooth operations in fast-paced environments.

Driven professional with background as Hospitality Aide. Familiar with ensuring guest satisfaction, coordinating front desk operations, and managing reservations. Strengths include strong communication skills, problem-solving abilities, and maintaining high standards of cleanliness and service in hospitality settings. Previous roles have demonstrated significant improvement in customer satisfaction ratings due to consistent delivery of high-quality service.

Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.

Overview

1
1
year of professional experience

Work History

Hospitality Aide

Forest park Nursing and Rehabilitation
Dallas , TX
06.2023 - 10.2024
  • Checked vital signs and weight and recorded intake and outtake to maintain patient stability.
  • Changed bed linens, made beds, cleaned bathrooms and emptied wastebaskets.
  • Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
  • Provided assistance to nursing staff by helping with patient care activities such as bathing, feeding, dressing and grooming.
  • Answered call lights and responded to emergencies in accordance with facility rules.
  • Demonstrated excellent communication skills when interacting with customers and colleagues.
  • Created detailed reports on daily activities for review by supervisors.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Conducted daily room inspections to ensure cleanliness and report maintenance issues.
  • Oversaw banquet setup, coordination, and breakdown for events, adhering to client specifications.
  • Turned mattresses, changed linens and replenished supplies in patient rooms and bathrooms.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Handled complaints from customers in a professional manner while resolving issues quickly and efficiently.
  • Transported patients between rooms, departments or other areas of the hospital using wheelchairs or stretchers.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Answered call lights promptly and responded to patient requests for assistance.
  • Facilitated smooth communication between different departments to address guest needs efficiently.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Gave baths and assisted with shaving to help patients with personal hygiene tasks.
  • Checked supplies regularly to ensure adequate stock levels were maintained in all patient areas.
  • Welcomed customers to property and offered immediate assistance with needs.
  • Observed patients' conditions by noting physical appearance, mental attitude, eating habits and overall behavior.
  • Assisted guests by promptly responding to questions, requests and concerns.
  • Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
  • Assisted with daily living activities such as brushing teeth, combing hair and assisting with personal hygiene needs.
  • Participated in recreational activities with patients such as playing cards or board games.
  • Supported team operations by keeping supplies well-stocked and stations ready for guest service.
  • Kept facilities in good condition through regular upkeep, cleaning and preventive maintenance.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Greeted visitors and provided directions or information related to hospital services.

Education

CNA - Nursing

Bash Career Institute
Dallas , TX
10-2023

High School Diploma -

Dr John Horn High School
Mesquite, TX
06-2021

Google Cloud Data Analyst - Computer Science

Coursera

Skills

  • Patient care
  • Health documentation
  • Room sanitation
  • Event coordination
  • Front desk operations
  • Communication skills
  • Time management
  • Attention to detail
  • Problem resolution
  • CPR/AED
  • Biohazard disposal
  • Inpatient care
  • Dementia and Alzheimer's care
  • Adaptability and flexibility
  • Task prioritization
  • Bedside manner
  • Calm under stress
  • Documenting behaviors
  • Performing patient intakes
  • Community activities
  • Room cleaning and restocking
  • CPR certified

Languages

English
Full Professional

Timeline

Hospitality Aide

Forest park Nursing and Rehabilitation
06.2023 - 10.2024

CNA - Nursing

Bash Career Institute

High School Diploma -

Dr John Horn High School

Google Cloud Data Analyst - Computer Science

Coursera
Nioki Nganga