Niomi Lee
WOODBRIDGE,NJ
Summary
Customer-focused healthcare professional with 15+ years of experience in patient services, medical administration, and high-volume operational environments. Skilled in front desk operations, insurance verification, scheduling, medical records management, and delivering exceptional patient support. Known for professionalism, accuracy, and the ability to create positive patient experiences while maintaining efficiency and compliance.
Experienced with administrative tasks, encompassing data entry, scheduling, and documentation. Utilizes effective communication and organizational abilities to support office functions. Knowledge of office software and procedures, ensuring efficient workflow and task completion.
Overview
12
12
years of professional experience
Work History
Office Clerk
KLS Logistics
Philadelphia, PA
05.2020 - 02.2025
- Provided administrative support in a fast-paced environment, ensuring accurate documentation and timely processing of shipments.
- Communicated with drivers, vendors, and internal teams to resolve issues efficiently and maintain workflow continuity.
- Verified documentation and maintained organized records to support operational accuracy.
- Assisted in safety coordination and compliance efforts to maintain workplace standards.
- Managed high-volume tasks while maintaining attention to detail and professionalism.
Specimen Processor
LabCorp
Herndon, VA
12.2016 - 03.2020
- Received and processed patient specimens while ensuring strict adherence to HIPAA and confidentiality standards.
- Entered and verified patient data within laboratory systems, ensuring accuracy and timely reporting.
- Communicated with healthcare providers and internal teams to resolve discrepancies and maintain service quality.
- Maintained organized workflow during high-volume periods to support patient care timelines.
Medical Billing Specialist
Healthy Kids Pediatric Group
Hamilton, NJ
09.2012 - 11.2016
- Verified patient insurance eligibility and benefits prior to services, improving billing accuracy and reducing claim denials.
- Assisted patients with billing inquiries, providing clear explanations and professional customer service.
- Maintained electronic medical records (EMR) with accuracy and confidentiality.
- Coordinated with clinical staff to ensure accurate documentation and seamless patient service.
- Supported front office operations including appointment coordination and patient record updates.
Education
Certificate of Completion - Medical Administrative
Lincoln Technical Institute
06-2010
Skills
- Front Desk Operations
- Patient Check-In & Check-Out
- Appointment Scheduling
- Insurance Verification & Authorizations
- Customer Service & Conflict Resolution
- HIPAA Compliance
- EPIC & EHR Systems
- Medical Records Management
- Multi-Line Phone Systems
- Data Entry (60 WPM 10-Key by Touch)
- Microsoft Office (Advanced)
- Team Collaboration
- Data entry
- Maintaining records
- Data management
- Verbal communication
- Team collaboration
Timeline
Office Clerk
KLS Logistics
05.2020 - 02.2025
Specimen Processor
LabCorp
12.2016 - 03.2020
Medical Billing Specialist
Healthy Kids Pediatric Group
09.2012 - 11.2016
Certificate of Completion - Medical Administrative
Lincoln Technical Institute