NiOshia Craig (BSIE) Engineering
Fishers,Indiana
Summary
Dedicated and results-driven professional with proven experience in leadership, communication, and team development. Seeking to leverage strong interpersonal skills, strategic problem-solving, and a commitment to organizational excellence in a management role that fosters both employee growth and customer satisfaction.
As an HR and management professional, I prioritize clear, transparent, and empathetic communication as the foundation for building trust, engagement, and collaboration across teams. I believe effective leadership means not only guiding and motivating employees but also actively listening and fostering an inclusive environment where diverse perspectives are valued. Through strong communication and people-focused leadership, I aim to align organizational goals with employee success, driving both individual growth and overall business performance.
Overview
13
13
years of professional experience
Work History
People Lead/ Human Resources
Neighborhood Walmart
10.2024 - Current
- Administered full-cycle recruitment including job postings, applicant screening, interviewing, and onboarding
- Developed and maintained employee records, ensuring compliance with federal, state, and company regulations.
- Coordinated employee onboarding and orientation programs to improve retention and engagement.
- Implemented HR policies and procedures ensuring compliance with labor laws and company standards.
- Served as the primary point of contact for employee relations issues, resolving conflicts and improving workplace satisfaction.
- Conducted investigations into workplace complaints, ensuring fair resolution and compliance with company policies.
- Organized employee engagement initiatives, increasing participation in company events/ programs.
- Partnered with Store Manager and Market Management to foster a positive work environment and strengthen company culture.
- Designed and facilitated training programs for employees and managers, improving performance and compliance.
- Coordinated professional development workshops to support career growth and skill-building.
- Implemented performance review processes and coached managers on effective feedback techniques.
- Managed HRIS (Workday, OPS Portal, Workforce Planning, Payroll) to streamline data tracking and reporting.
- Prepared HR metrics and reports for leadership, providing insights to guide workforce planning.
- Managed benefits administration, including health insurance, leave of absence, and retirement plans.
- Partnered with leadership to align HR initiatives with organizational goals.
- Analyzed workforce data to identify trends and implement strategies that reduced turnover.
Academy Trainer/ AP Team Lead
Neighborhood Walmart
10.2024 - Current
- Train associates to be confident and self-sufficient for basic but strategic issues that may arise
- Overseeing/analyzing finances or shrink within a store
- Implements processes and practices to meet business needs
- Bring out individual strengths while addressing and improving weaknesses to create a successful team
- Ensuring exceptional customer service and experience
- Identify and solve issues
- Seek and provide constructive feedback
- Convey complex information clearly
- Provides structure and logical flow based on relevancy and fact-based information
- Surfaces systemic problems needing to be addressed
- Coach team members to develop process improvement skills
- Provides supervision and development opportunities for associates by hiring, training, providing recognition, mentoring, and promoting
- Ensure compliance with state and company policies and/ or procedures
Quality Tech/ Production
Warner Electric
09.2018 - 10.2019
- Policy enforcement
- Quality measurements
- Implementing quality improvement
- Monitored and reviewed customer feedback and complaints
- Collaborated with developers and stakeholders to resolve issues
- Analyzed test results and documented defects
- Troubleshoot
- Maintain compliance
- Perform audits and routine inspections
Customer Service Manager
Walmart Supercenter
04.2013 - 03.2019
- Supervised, coached, and developed a team of customer service representatives to achieve performance goals.
- Implemented training programs to improve service quality, product knowledge, and customer engagement.
- Created staffing schedules and managed workforce planning to ensure coverage during peak periods.
- Conducted regular performance evaluations, providing feedback and coaching to improve productivity and morale.
- Resolved escalated customer issues with professionalism, achieving resolution rates and improving satisfaction scores.
- Developed strategies to enhance customer loyalty, contributing to an increase in repeat business.
- Monitored customer interactions and call/ email/ chat quality to ensure consistency and high service standards.
- Acted as liaison between customers and internal departments to address concerns and improve service delivery.
- Analyzed service metrics and developed policies and procedures that improved team productivity and compliance.
- Spearheaded customer feedback programs to gather insights and drive product/ service enhancement.
Education
BA - Industrial and Manufacturing Engineering
Indiana Institute of Technology
Fort Wayne, IndianaSkills
- Multi-tasker
- Customer Service
- Accountable
- Quick Learner
- Observing
- Trainer
- Respectful
- Honest
- Thorough
- Detail Oriented
- Social
- Managing
- Project Management
- Budget Planning
- Communication
- Problem-solving
Timeline
People Lead/ Human Resources
Neighborhood Walmart
10.2024 - Current
Academy Trainer/ AP Team Lead
Neighborhood Walmart
10.2024 - Current
Quality Tech/ Production
Warner Electric
09.2018 - 10.2019
Customer Service Manager
Walmart Supercenter
04.2013 - 03.2019
BA - Industrial and Manufacturing Engineering
Indiana Institute of Technology
Leadership Communication
As an HR and management professional, I prioritize clear, transparent, and empathetic communication as the foundation for building trust, engagement, and collaboration across teams. I believe effective leadership means not only guiding and motivating employees but also actively listening and fostering an inclusive environment where diverse perspectives are valued. Through strong communication and people-focused leadership, I aim to align organizational goals with employee success, driving both individual growth and overall business performance.