Niphaphone Kham
Ankeny,IA
Summary
Dynamic professional seeking full-time employment with a reputable organization, eager to leverage strong customer service and administrative skills. Proven ability to enhance client satisfaction and streamline operations, contributing to overall organizational success. Committed to fostering positive relationships and delivering exceptional support in fast-paced environments. Prepared to bring dedication and a proactive approach to a team-oriented setting.
Overview
15
15
years of professional experience
Work History
Customer Experience Specialist 2
Principal Financial
06.2016 - 07.2025
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Sought ways to improve processes and services provided.
- Process hardship withdrawals and processed in a timely manner
- Worked off the hardship queue as withdrawals come through, average 10-15 withdrawals processed
Loan Specialist 4
Wells Fargo Home Mortgage
03.2015 - Current
- Process loans for HUD conveys
- Gather information to see who Wells Fargo can get the curtailment interest from
- Process loans off of a daily pipeline, an average of 12-15 loans per day
- Contact attorneys and other internal departments to check on titles, payments and any delays
Loan Document Specialist 3
Wells Fargo Home Mortgage
06.2012 - 06.2013
- Worked off a daily pipeline
- Process refinances for customers
- Contact title companies, insurance companies to verify information
- Sent the file to the underwriters for approval and set closings
Intake Representative
Purfoods
06.2011 - 02.2012
- Entered client information into the system
- Set up the client for meal delivery
- Verify if meals have been received
- Dealt with case managers to ensure clients are approved for meals
Administrative Assistant Intern
Atlas Media
08.2010 - 12.2010
- Helped organized events and meetings for managers
- Assisted with various projects
- Assisted with faxing, copying, and paperwork
Education
Associates Degree - Administrative Assistant
DMACC
Ankeny, IA01.2010
High School - undefined
Roosevelt High School
Des Moines, IA01.1994
Skills
- Proficient in MS Windows and MS Office
- Customer assistance
- Telephone and email etiquette
- Documentation review
Languages
Fluent in English, Laotian, and Taidam
Timeline
Customer Experience Specialist 2
Principal Financial
06.2016 - 07.2025
Loan Specialist 4
Wells Fargo Home Mortgage
03.2015 - Current
Loan Document Specialist 3
Wells Fargo Home Mortgage
06.2012 - 06.2013
Intake Representative
Purfoods
06.2011 - 02.2012
Administrative Assistant Intern
Atlas Media
08.2010 - 12.2010
High School - undefined
Roosevelt High School
Associates Degree - Administrative Assistant
DMACC
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