Summary
Overview
Work History
Education
Skills
Reading, Art, and Community / Volunteer work.
Timeline
Generic

NIPPY RAM

Sacramento,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

21
21
years of professional experience

Work History

Customer Service Representative

CARDINAL HEALTH
08.2003 - Current

United States Drug Enforcement Administration - Job Description


  • I am the employee for Pharmaceutical Distribution, Cardinal Health for the past 20 years. I am responsible for a variety of controlled products being stocked, cataloged, inventory and shipped in a precise and safe manner.
  • I worked closely with our compliance officer on matters of controlled substances to ensure the integrity of the Cage & Vault was always maintained.
  • I process any incoming product from our National Distribution Center as well as outside vendors in a quick, efficient, and accurate manner. (Receiving, stocking, cycle counts, etc).
  • I participate in a variety of communities including the Action Committee and Safety Committee.
  • I work with 20+ customers on issues with their orders where I satisfy their needs while ensuring all regulatory and compliance expectations are followed.


Education

High School Diploma -

DAV Public School
Haryana, India
11.1992

Associate of Arts - Art And Designing

University of Punjab
Punjab, India
01.1994

Art And Designing - Fashion Design

National Institute of Fashion Technology
New Delhi, India
01.1997

Skills

  • Report Generation
  • Data Collection
  • Information Security
  • Product Knowledge

    • ● Clear and consistent communication

    ● Accepts any feedback and is willing to work on own development

    ● Curious and is always wanting to learn more

    ● Basic computer skills (Word, Excel, and Outlook)

    ● Helps 20 customers everyday with positive attitude and focuses on customer satisfaction

    ● Patient and is easy to depend on

    ● Flexible in doing multi task on different work projects

    ● Good at problem solving no matter how difficult the situation can be

    ● Could make decisions on the spot if needed

    ● Able to speak more than one language (English, Hindi, and Punjabi)

    ● Amazing when it comes to organization

    ● Outstanding time management skills

Reading, Art, and Community / Volunteer work.

Over the years, I have built myself an interest in reading. I love to read a various amount of novels, they bring me joy, peace, and comfort. Another thing I have an interest in is art. Growing up, I've always showed interest in designing, drawing, making art, etc. That is one of the main reasons I chose Art and Designing when I went to college. Another thing I have done over the years is community and volunteer work. I am huge on helping out my community when it is in need. Helping the community helps bring our community closer together. I help out in religious temples which includes helping with preparing food, helping the poor, cleaning our house of worship, and etc. 

Timeline

Customer Service Representative

CARDINAL HEALTH
08.2003 - Current

High School Diploma -

DAV Public School

Associate of Arts - Art And Designing

University of Punjab

Art And Designing - Fashion Design

National Institute of Fashion Technology

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