Nir Hendler

Lead Microsoft’s global Customer Experience Engineering team for Microsoft Defender for Endpoint, Identity, and Cloud Apps. Oversee a team of PMs and Subject Matter Experts who serve as the bridge between engineering, field, and customers—driving product excellence, adoption, and customer satisfaction.

• Drive product strategy and roadmap alignment by translating field feedback and customer insights into prioritized engineering workstreams.
• Lead customer experience innovation, accelerating deployment and usage across top Fortune 500 enterprise customers through strategic programs, customer care, and white-glove service.
• Orchestrate cross-functional collaboration across engineering, support, field, and partner teams to deliver scalable solutions, and unblock adoption.
• Advance field readiness through enablement programs, deep technical guidance, and preview management of new features and capabilities.
• Mentor and scale a global team, fostering a culture of accountability, collaboration, and growth, while consistently exceeding impact expectations.

Recognized for aligning product direction with real-world customer needs, and elevating Microsoft’s security offerings through deep advocacy and operational excellence.

Played a pivotal role in ensuring Microsoft 365 Compliance solutions met the evolving needs of global enterprise customers.

Drove global adoption and customer success for Microsoft 365 Compliance solutions, including Microsoft Purview Information Protection, Data Loss Prevention (DLP), and Defender for Cloud Acted as a key conduit between engineering teams and global enterprise customers, ensuring product-market fit, and reducing deployment friction.ction.

• Amplified the customer voice by identifying adoption blockers, deployment challenges, and feature gaps—directly influencing engineering roadmaps.
• Led incident resolution and product improvement efforts, partnering with support and engineering to deliver timely fixes and unblock deployments.
• Created scalable enablement content, including best practice guides, technical deep dives, and hands-on labs to accelerate self-service adoption.
• Supported go-to-market efforts, collaborating with sales, marketing, and partner teams via Tech Summits, webinars, and field training programs.
• Strengthened product readiness, guiding early adopters through private previews and driving feedback loops for key compliance capabilities.

Awarded FY18 Q3 Peak Performer and named CSS Customer & Partner Obsessed Hero (individual and team) for exceptional impact and customer focus.

Served as a global escalation engineer within Microsoft’s Cloud Security group, handling critical customer issues across cloud and on-premises environments. Partnered closely with engineering, support, and field teams to resolve high-impact incidents and improve product reliability across Microsoft’s security portfolio.

• Led critical customer escalations for Azure Information Protection, Microsoft Information Protection, Rights Management (RMS), Cloud App Security (MCAS).
• Delivered high-severity issue resolution, collaborating directly with engineering teams to drive code fixes, patches, and hotfixes into production environments.
• Provided expert-level support, both remote and onsite, for enterprise customers—restoring trust and accelerating time-to-resolution.
• Trained global support teams and contributed to internal knowledge bases, elevating support maturity across the organization.
• Drove product improvements by sharing field insights and recurring patterns, helping shape engineering priorities for cloud security products.

Developed the Azure Information Protection mobile app—now publicly available in the Apple App Store and Google Play Store—using C# and Xamarin for iOS and Android platforms. Contributed to full-stack development, feature design, and testing in an Agile/Scrum environment. Collaborated closely with product and QA teams to deliver secure, enterprise-ready mobile solutions. Joined Microsoft through the acquisition of Secure Islands.

Provided global technical support for cross-platform mobile solutions integrated with CRM and ERP systems. Handled issue resolution, QA testing, and close collaboration with development teams to enhance product stability and customer satisfaction.

• Paramedic and acting Station Manager.
• Professional management, training and briefing paramedics and administrative personnel on professional matters.
• In addition, software testing team member (manual, functional), implementation and integration of Unitests and E2E tests, for a mobile application and a dedicated tablet management system.