Nirali Patel
Denton,TX
Summary
Detail-oriented IT Technician with a strong dedication to providing exceptional customer service. Skilled in diagnosing and resolving technical issues, as well as installing hardware and configuring software. Adept at delivering prompt and efficient solutions for optimal functionality and user satisfaction.
Overview
3
3
years of professional experience
Work History
IT Technical Specialist II
Safran Seats USA LLC
04.2024 - Current
- Managed various IT projects to meet deadlines and customer requirements.
- Handling RTPs in the ERP System
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintaining KPIs concerning incidents and requests for multiple sites.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provide data information to project procurement forecast.
- Laptop/Desktop Deployments and Breaks/Fix in Windows 10 and 11 environments.
- Configured systems according to prescribed software and hardware frameworks.
IT Service Desk Specialist I
Safran Seats USA LLC
05.2023 - 04.2024
- Utilize diagnostic tools and applications to determine problems with hardware and software
- Supporting about 1200 users from various sites throughout the US such as South Carolina, California, and Washington
- Troubleshooting CAD applications such as Smarteam, CATIA, and AutoCAD.
- Responded to user operational issues with desktop computers, laptops, and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat, and email platforms.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
IT Intern
Safran Seats USA LLC
05.2022 - 05.2023
- Utilize diagnostic tools and applications to determine problems with hardware and software
- Communicating with users globally in about 6 countries.
- Respond to telephone calls, emails, and personnel requests for technical support
- Supported IT department in handling technology rollout and maintenance.
- Managed customers' expectations of support and technology functionality to provide a positive user experience.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Delivered assistance and support for team-based IT projects.
Education
Master of Science - Articial Intelligence - Engineering
University of North Texas
Denton, TX12.2024
Bachelor of Science - Biomedical Engineering - Computer Science and Mathematics
University of North Texas
Denton, TX05.2023
High School Diploma -
Forney High School
Forney, TX05-2019
Skills
- AutoCAD Design Skills
- Skilled in Python Programming
- C Programming
- MATLAB Simulation Expertise
- Professional Work Ethic
- Program Coordination
- Detail-Oriented Approach
- Effective Team Collaboration
- Organized Task Management
- Analytical Problem Solving
- Effective Communication
- User Training Proficiency
- Hardware and Software Updates
- Mobile Application Development
- Technical Support
- Hardware Configuration
- Project Tracking
- Microsoft Office Suite Expert
Title
IT Technical Specialist II
Languages
Gujarati
Professional Working
Hindi
Professional Working
Timeline
IT Technical Specialist II
Safran Seats USA LLC
04.2024 - Current
IT Service Desk Specialist I
Safran Seats USA LLC
05.2023 - 04.2024
IT Intern
Safran Seats USA LLC
05.2022 - 05.2023
Master of Science - Articial Intelligence - Engineering
University of North Texas
Bachelor of Science - Biomedical Engineering - Computer Science and Mathematics
University of North Texas
High School Diploma -
Forney High School
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