Nirav Panchal
Medford
Summary
Motivated and technically proficient Computer Science graduate with a strong foundation in software development, customer service, and IT support. Proven experience in leading capstone projects, developing mobile applications, and providing high-quality customer service in financial and hospitality sectors. Adapt at troubleshooting hardware and software systems, managing databases, and utilizing tools such as SQL, Python, Tableau, and Oracle. Recognized for excellent communication, critical thinking, and time management skills. Passionate about leveraging technology to deliver effective solutions and enhance user experiences.
Experienced with diagnosing and resolving technical issues across various platforms. Utilizes methodical problem-solving techniques to ensure seamless user experiences. Knowledge of system maintenance and software troubleshooting, ensuring consistent and reliable support.
Overview
8
8
years of professional experience
Work History
IT Support Technician I
Rogue Credit Union
11.2024 - Current
- Provided technical support for banking software, ensuring seamless operations for staff and members.
- Resolved customer inquiries through various communication channels, enhancing user satisfaction and service efficiency.
- Implemented process improvements reducing response times for technical issues, streamlining workflows across departments.
- Collaborated with IT teams to identify software bugs, facilitating timely resolutions and minimizing service disruptions.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Used ticketing systems to manage and process support actions and requests.
- Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased customer satisfaction ratings.
- Created user accounts and assigned permissions.
- Installed, configured and maintained computer systems and network connections.
- Installed and configured operating systems and applications.
MEMBER SERVICE REPRESENTATIVE
Rogue Credit Union
03.2022 - 11.2024
- Accurately processes member transactions including deposit, withdrawals, make money orders, corporate checks.
- Accurately doing advance transactions including loan payment, payoff loans
- Accurately maintain and balance cash drawer, balancing vault, cash machine, opening and closing duties
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Capstone Project Team Leader
Community Website Partnership
01.2022 - 06.2022
- As lead project, developed IOS app that displays websites on CWP IOS app.
- Analyze data and provide business plan according to data.
- Analyzed project performance data to identify areas of improvement.
- Implement Features like Geo-Location, Push Notification, Add Oregon counties.
- Excellent communication skills, both verbal and written.
- Provide Final project Documents and tutorial to client., Troubleshoot computer system and repair product.
FRONT DESK AGENT
Valli Hai Motel
11.2019 - 02.2022
- General office duties include answering phones, giving directions & information.
- Checked guest in/out; dealt with cash and credit card payments of bills.
- Ensured that all wake up calls are handled promptly and properly.
- Troubleshooting Computer system and Internet system accurately
Computer Technician
JK Computers
01.2018 - 01.2019
- Troubleshoot computer system and repair product.
- Install Anti-virus software to computer systems.
- Building and Assemble computers.
- Install CCTV Camera system for customers.
- Install and configure network devices.
Education
Bachelor of Science - Computer Science
Southern Oregon University
Ashland, OR06-2025
Associate in Engineering Technology - Computer Engineering
Gujrat Technological University
01.2019
Skills
- Troubleshooting abilities
- Security protocols
- Technical support
- System maintenance
- Software installation
- Troubleshooting
- Network configuration
- Data recovery
- Application support
- Software updates
- Technical support background
- Desktop support
- Microsoft outlook
- Active listening
- Service support
- Ticket support system management
- TCP/IP
- Network diagnostics
- Performance testing
- Technical troubleshooting
- Analytical thinking
- Customer service expert
- LAN/WAN
- Microsoft office specialist (MOS) master
- MS office proficiency
- Hardware and peripherals
- Support case resolution
- Repair skills
- Data models
- MS Office 365(Word, Excel, PowerPoint, Outlook Teams
- Python
- Java programming
- Project management & Time management
- Software development methodology
- Cloud technology
- Report Writing
- Experience with Linux
- Customer Service experience & Quality Assurance
Timeline
IT Support Technician I
Rogue Credit Union
11.2024 - Current
MEMBER SERVICE REPRESENTATIVE
Rogue Credit Union
03.2022 - 11.2024
Capstone Project Team Leader
Community Website Partnership
01.2022 - 06.2022
FRONT DESK AGENT
Valli Hai Motel
11.2019 - 02.2022
Computer Technician
JK Computers
01.2018 - 01.2019
Bachelor of Science - Computer Science
Southern Oregon University
Associate in Engineering Technology - Computer Engineering
Gujrat Technological University
Similar Profiles
Jacob SwartwoutJacob Swartwout
Assistant Branch Manager at Rogue Credit UnionAssistant Branch Manager at Rogue Credit Union
Kristan HicksKristan Hicks
Lending / Title Specialist / Indirect Funding Specialist at Rogue Credit UnionLending / Title Specialist / Indirect Funding Specialist at Rogue Credit Union
David CosioDavid Cosio
Indirect Relationship Manager at Rogue Credit UnionIndirect Relationship Manager at Rogue Credit Union
JESSICA ZIGENISJESSICA ZIGENIS
Speech Language Pathologist at Asante Rogue Regional Medical CenterSpeech Language Pathologist at Asante Rogue Regional Medical Center
Carson TerryCarson Terry
Utilities Mechanic at Carestream HealthUtilities Mechanic at Carestream Health