NIRIA APARICIO
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
6
6
years of professional experience
Work History
Project Manager
Eurofins Xenco Laboratory
11.2019 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Achieved project deadlines by coordinating with contractors to manage performance.
Call Center Customer Service Representative
Hinduja Global Solutions
01.2018 - 08.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Paralegal Intern
Federal Public Defender's Office
02.2019 - 05.2019
- Supported attorneys in client meetings with administrative assistance and documentation
- Answered incoming inquiries or distributed to attorneys
- Performed routine and scheduled maintenance services.
- Enhanced legal research efficiency by utilizing advanced search techniques and legal databases.
- Demonstrated adaptability when assigned multiple projects simultaneously while maintaining focus on prioritizing workload effectively.
Education
BACHELOR OF ARTS IN CRIMINAL JUSTICE CANDIDATE -
The University of Phoenix
Phoenix, AZ06.2023
ASSOCIATE IN ARTS (A.A.) IN PARALEGAL -
El Paso Community College
El Paso, TX05.2019
HIGH SCHOOL DIPLOMA -
Loretto Academy
El Paso, TX05.2010
Skills
- Bilingual in Spanish and English
- Highly Efficient and Productive
- Database and Client Management Systems
- Ease with Computers and Technology
- Strong Organizational Skills
- Multi-Line Telephone Systems
- Confidentiality and Data Protection
Timeline
Project Manager
Eurofins Xenco Laboratory
11.2019 - Current
Paralegal Intern
Federal Public Defender's Office
02.2019 - 05.2019
Call Center Customer Service Representative
Hinduja Global Solutions
01.2018 - 08.2019
BACHELOR OF ARTS IN CRIMINAL JUSTICE CANDIDATE -
The University of Phoenix
ASSOCIATE IN ARTS (A.A.) IN PARALEGAL -
El Paso Community College
HIGH SCHOOL DIPLOMA -
Loretto Academy
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