Nirita West

PSE&G

09.2005 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines.
Prepared comprehensive monthly reports detailing outstanding payables, providing valuable insights for decision-making processes.
Evaluated financial records to detect errors and discrepancies.
Improved data accuracy in financial systems by conducting thorough audits of accounts payable ledger.
Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Recorded, interpreted and communicated financial data and plans using SAP, IBM Content Navigation & DebtNext.