Summary
Overview
Work History
Education
Skills
Timeline
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Nirma Sanchez

Miami,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

4
4
years of professional experience

Work History

Certified Shift Manager

Zaxbys
08.2021 - 06.2023
  • Set positive example for team members by providing high-quality, efficient service.
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Rainbow Beauty
07.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Cashier

Burger King
08.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Tallied cash drawer at beginning and end of each work shift.
  • Upsold additional products and services to customers, increasing revenue.

Wait Staff Member

Harbor Chase Assisted Living
07.2019 - 09.2019
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
  • Cultivated warm relationships with regular customers.
  • Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
  • Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
  • Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.

Education

High School Diploma -

Dade Prep Academy
Miami, FL
05.2021

Skills

  • Verbal and Written Communication
  • Natural Leadership Skills
  • Maintaining Clean Work Areas
  • Opening and Closing Procedures
  • Team Contribution
  • POS Transactions
  • Staff Assignments
  • Advising and Coaching
  • Inventory Optimization
  • Sales Goals
  • Product and Service Sales
  • Asset Protection Expertise

Timeline

Certified Shift Manager

Zaxbys
08.2021 - 06.2023

Sales Associate

Rainbow Beauty
07.2021 - 08.2021

Cashier

Burger King
08.2020 - 01.2021

Wait Staff Member

Harbor Chase Assisted Living
07.2019 - 09.2019

High School Diploma -

Dade Prep Academy

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Nirma Sanchez