Nirmal Kumar Mathivanan
Frisco
Summary
Seasoned Senior Scrum Master with diverse experience in managing complex software development projects. Strengths include delivering high-quality products within scope, facilitating clear communication among team members, and utilizing Agile methodologies for effective project management. Previous work has resulted in enhanced team productivity, improved stakeholder satisfaction and significant reductions in project overruns.
Deadline-oriented critical thinker helps team members understand Agile scrum practices and principles. Certified Scrum Master with vast knowledge of web development technologies and automated testing. Comfortable leading large teams in process and product development.
Results-focused, professional, with several years of proven success in developing and leading cross-functional technical teams to execute and deliver major technology initiatives.
Demonstrates expertise in VDI, desktop, remote access, thin clients, and video conferencing. Highly effective communication facilitator and contributor to key partnerships, projects, and collective team objectives across telecom, network, hosting, security, governance, and vendor management to achieve a positive impact on all business outcomes.
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Senior Scrum Master
Citi Bank (Virtusa Corporation)
Irving
03.2024 - Current
- Led a massive, 75-member global cross-functional team within the Compliance, Risk Management, and Technology (CRMT) division.
- Established clear communication channels between all stakeholders involved in the project lifecycle.
- Identified and removed impediments to the team's progress through effective facilitation of problem solving sessions.
- Assessed team metrics and worked to drive improvements and innovate new approaches.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Directed the development of standardized, real-time Tableau dashboards to fulfill Consent Order requirements, ensuring consistent performance measurement and data accuracy across all global regions, while scaling Agile practices across multiple squads.
- Facilitated Scrum ceremonies and maintained team accountability for project deliverables.
- Collaborated with product owners to define and prioritize product backlogs effectively.
- Mentored junior Scrum Masters and team members on Agile best practices consistently.
- Improved cross-functional communication between teams to enhance project transparency.
- Identified and resolved impediments to ensure smooth workflow and team progress.
- Promoted continuous improvement through regular retrospectives and feedback sessions.
- Implemented Agile tools to track progress and enhance team productivity regularly.
- Supported organizational change initiatives to foster a culture of Agile transformation.
- Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
- Promoted cross-functional collaboration among different teams working on related projects or initiatives.
- Coached and mentored team members in Agile and Scrum concepts, values, principles, and practices.
Senior Scrum Master / Program Manager
Cigna Healthcare (Virtusa Corporation)
Sugar Land
08.2023 - 04.2024
- Served as a Senior Scrum Master and Agile Coach for the Global Commercial Prospect team (25+ members), overseeing the pilot implementation of an enterprise-level Salesforce ticketing solution.
- Orchestrated the delivery of automated case creation workflows to streamline customer inquiries via the myCigna channel, balancing high-level program management with team-level Agile coaching.
- Guided cross-functional teams in implementing scrum methodologies for project delivery.
- Resolved conflicts within teams to maintain a productive working environment.
- Facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, demos and other Scrum-related meetings.
- Actively monitored performance of the scrum team against objectives set out at the start of each sprint cycle.
- Tracked and reported on project progress using burn down charts, velocity tracking and other metrics.
Agile Product Owner
Elevance Health (Virtusa Corporation)
Sugar Land
05.2021 - 07.2023
- Served in a dual capacity as a Senior Scrum Master and Agile Product Owner to spearhead the development of high-compliance workflows within the Pega ecosystem.
- Bridged the gap between complex federal and state regulatory requirements, and technical execution, ensuring the seamless delivery of arbitration and negotiation modules for the Commercial Line of Business.
- Coordinated production schedules to optimize workflow and resource allocation.
- Oversaw inventory management and tracked material availability for production needs.
- Assisted in training new staff on production procedures and safety protocols.
- Collaborated with team members to improve operational efficiency and effectiveness.
- Reviewed daily workload distribution to prioritize and distribute job assignments.
- Coordinated with production lines and created schedules to meet promised delivery.
Senior Business Analyst Analyst
Canteen Corporation (Virtusa Corporation)
Sugar Land
02.2021 - 05.2021
- Balanced the dual responsibilities of a Senior Scrum Master and Technical Business Analyst to streamline the ingestion of member data from third-party channels.
- Focused on eliminating silos between data engineering and business stakeholders while ensuring the team adhered to Scrum best practices during the migration to the NextGen TPL environment.
- Analyzed business processes to identify areas for improvement and optimization.
- Collaborated with stakeholders to gather requirements for new system implementations.
- Developed documentation for business requirements and functional specifications.
- Facilitated workshops to elicit feedback and validate project deliverables.
- Created process maps to visualize workflows and identify inefficiencies.
- Assisted in preparing project plans and timelines for strategic initiatives.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
Salesforce Business Analyst
DentaQuest - Salesforce CRM/CX
Plano
09.2020 - 01.2021
- Migrating and creating a provider/member portal from Aldera (legacy) to Salesforce for LA Provider, Covantage (ND and VT), CareSource Member, TX Devoted, and DCPG.
- Analyzed business processes to enhance Salesforce CRM functionality.
- Collaborated with cross-functional teams to gather user requirements.
- Conducted training sessions for staff on Salesforce best practices.
- Facilitated meetings to prioritize project tasks and deliverables.
- Reviewed data integrity within Salesforce to ensure accurate reporting.
- Developed user stories, use cases, process flows, and other documents to support the design of Salesforce solutions.
- Conducted User Acceptance Testing to validate system changes before releasing them into the production environment.
- Automated processes using Workflows, Process Builder, and Flow Builder to improve operational efficiency.
Service Delivery Manager
Informatic Technologies Inc.
North Brunswick
09.2015 - 08.2020
- Led the successful Go-Live activities for the Workday HCM rollout across the USA, ensuring smooth transition and adoption for the client organization.
- Elicited complex business requirements from stakeholders to customize the Workday HCM tool for managing client accounts, prospects, opportunities, and campaigns.
- Led service delivery initiatives to enhance client satisfaction and operational efficiency.
- Facilitated regular communication with stakeholders to align project goals and timelines.
- Oversaw incident management processes to address customer issues effectively.
- Analyzed Workday configurations to align with client business processes.
- Conducted user training sessions on Workday functionalities and best practices.
- Developed detailed functional designs for the implementation of Workday Human Capital Management solutions.
- Analyzed business process flows and identified areas where automation could be implemented using Workday tools.
- Resolved complex technical problems related to the integration of multiple applications with Workday HCM modules.
- Provided guidance on best practices for designing custom objects in Workday HCM.
Service Delivery Manager
eTeam Inc.
South Plainfield
09.2014 - 08.2015
- Developed comprehensive test scenarios and test cases derived directly from Functional Requirements Documents (FRD) and Business Requirements Documents (BRD), ensuring full requirement coverage.
- Prepared and maintained the Requirement Traceability Matrix (RTM), ensuring alignment between documented requirements and developed solutions, and facilitating review with project leadership.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed recruitment strategies that align with organizational goals and workforce needs.
- Fostered relationships with external agencies to enhance candidate sourcing efforts.
Business Development Manager
Ajace Inc.
Manassas
05.2014 - 08.2014
- Developed strategic partnerships to enhance market presence and brand visibility.
- Identified new business opportunities through market research and analysis.
- Managed client relationships to ensure satisfaction and retention of key accounts.
Senior Client Services
Technosoft Corporation
Southfield
07.2011 - 04.2014
- Developed strong relationships with clients to enhance satisfaction.
- Coordinated communication between clients and internal teams is effective.
- Implemented procedures to streamline client service operations.
Assistant Manager (PSO Division)
CSS CORP Pvt Ltd.
05.2010 - 06.2011
- Implemented process improvements to enhance operational efficiency and service delivery.
- Coordinated team schedules to optimize resource allocation and workflow.
- Trained new employees on company policies and customer service protocols.
Senior Executive
MASCON GLOBAL LTD (MGL Americas)
10.2007 - 04.2010
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Team Lead
Four Serv India Pvt Ltd.
01.2005 - 10.2007
- Developed training materials to ensure consistent knowledge across team members.
- Implemented process improvements to streamline workflows and reduce delays.
- Delegated daily tasks to team members to optimize group productivity.
Education
Masters in Social Work - PM&IR (Personnel Management & Industrial Relations)
University of Madras
Chennai, India01.2003
Bachelors in Corporate Secretary - BCS
University of Madras
Chennai, India01.2001
Skills
- Project Planning
- Process Improvement
- Agile (Scrum)
- Agile methodologies
- Metrics analysis
- Scrum facilitation
- Risk management
- Change management
- Program management
- Stakeholder collaboration
- Requirement analysis
- Sprint planning
- Coaching and mentoring
- Adaptive planning
- Servant leadership
- Release planning
- JIRA
- JIRA project management
- Time management
- Workday transaction processing
- Workday compensation
- Workday configuration
- Workday Learning
- Workday time tracking
- Workday payroll
- Workday benefits
- Workday onboarding
- Workday absence management
- Workday project management
- Workday talent management
- Workday recruiting
- Tableau dashboards
Websites
Skills
Strategic Planning & Execution, Agile Leadership, Risk & Scope Management, Team Leadership, Requirements Elicitation, Client Relationship Management, Business Development, Workday HCM Consultant, Workday Configuration, Technology Fluency, Digital Adoption
Professional Highlights
- Virtusa Corporation, Program Manager, 09/01/20, Present, Citi Bank, 05/01/24, 12/01/25, Senior Scrum Master / Program Manager, Global Tableau Compliance Dashboards (Citi ICRM CRMT), Consent Order/Compliance Metrics & Real-Time Data Pipeline Integration
- Cigna Healthcare, Senior Scrum Master / Program Manager, 08/01/23, 04/01/24, Enterprise Salesforce Ticketing Integration (myCigna 'Contact Us'), Multichannel Inquiry Management for Claims, Coverage, Find Care, and ID Cards
- Elevance Health (Previously Anthem Inc.), Senior Scrum Master / Agile Product Owner, 05/01/21, 07/01/23, NextGen Pega Application (Commercial Line of Business), Federal & State Surprise Billing Workflows (Negotiation & Arbitration)
- Canteen Corporation, Senior Scrum Master / Business Analyst, 02/01/21, 05/01/21, NextGen TPL Repository Integration, Third-Party Member Data Curation & Healthcare EDI Mapping
- DentaQuest - Salesforce CRM/CX, Salesforce Business Analyst, 09/01/20, 01/01/21, Migrating & Creating Provider / Member Portal from Aldera (Legacy) to Salesforce
- Informatic Technologies Inc., Service Delivery Manager, 09/01/15, 08/01/20, Workday HCM Implementation
- ETeam Inc., Service Delivery Manager, 09/01/14, 08/01/15
- Ajace Inc., Business Development Manager, 05/01/14, 08/01/14
- Technosoft Corporation, Senior Client Services, 07/01/11, 04/01/14
- CSS CORP Pvt Ltd., Assistant Manager (PSO Division), 05/01/10, 06/01/11
- MASCON GLOBAL LTD (MGL Americas), Senior Executive, 10/01/07, 04/01/10
- Four Serv India Pvt Ltd., Team Lead, 01/01/05, 10/01/07
Certification
DASSM - PMI
Timeline
Senior Scrum Master
Citi Bank (Virtusa Corporation)
03.2024 - Current
Senior Scrum Master / Program Manager
Cigna Healthcare (Virtusa Corporation)
08.2023 - 04.2024
Agile Product Owner
Elevance Health (Virtusa Corporation)
05.2021 - 07.2023
Senior Business Analyst Analyst
Canteen Corporation (Virtusa Corporation)
02.2021 - 05.2021
Salesforce Business Analyst
DentaQuest - Salesforce CRM/CX
09.2020 - 01.2021
Service Delivery Manager
Informatic Technologies Inc.
09.2015 - 08.2020
Service Delivery Manager
eTeam Inc.
09.2014 - 08.2015
Business Development Manager
Ajace Inc.
05.2014 - 08.2014
Senior Client Services
Technosoft Corporation
07.2011 - 04.2014
Assistant Manager (PSO Division)
CSS CORP Pvt Ltd.
05.2010 - 06.2011
Senior Executive
MASCON GLOBAL LTD (MGL Americas)
10.2007 - 04.2010
Team Lead
Four Serv India Pvt Ltd.
01.2005 - 10.2007
Masters in Social Work - PM&IR (Personnel Management & Industrial Relations)
University of Madras
Bachelors in Corporate Secretary - BCS
University of Madras