Nirmala Shiamsundar
Danbury,CT
Summary
- Consistently achieved high levels of client satisfaction. Improved the quality of life for clients by implementing innovative approaches. Demonstrated exceptional communication skills with clients, patients, and their families. Developed and maintained strong relationships with clients, patients, and their families
Overview
13
13
years of professional experience
Work History
Caregiver
Private Client
11.2016 - 10.2022
- Ability to multitask and respond to patient needs
- Being attentive to patient well being and safety
- Caring and patient manners
- Monitoring and scheduling medical appointments
- Cooking meals and handling other household duties
Office Assistant
Contract Work
01.2015 - 10.2016
- Organize files, retrieve information and perform internet searches
- Responded to emails in a professional and prompt manner
- Performing data entry, scanning and printing documents as necessary
- Updating paperwork, maintaining documents, and word processing
- Handling incoming calls and other communications
Pharmacy Assistant
Medicare Pharmacy
04.2010 - 12.2014
- Accepted customer and prescription information, including refill authorization from doctor offices under the direct supervision of a pharmacist
- Make phone calls out to the physician office for new prescriptions, clarification and dosage changes
- Reduced the amount of data entry errors by 20% by identifying sources of errors and implementing additional steps to verify data
- Prevented the sale of expired medication by monitoring inventory and disposing of 120 expired products according to safety procedures, and contributing to customer satisfaction by 10%
Education
CBCS -
National HealthCareer Association
Walnut Creek, CA11.2022
Medical Billing and Coding -
Ashworth College
10.2021
State of CA High School Equivalent -
Prospects High School
Antioch, CA06.2020
Skills
- Safe and personalized care
- Assistance with Daily Living Activities
- Positive relationships and companionships
- Promoting Independence and Dignity
Timeline
Caregiver
Private Client
11.2016 - 10.2022
Office Assistant
Contract Work
01.2015 - 10.2016
Pharmacy Assistant
Medicare Pharmacy
04.2010 - 12.2014
CBCS -
National HealthCareer Association
Medical Billing and Coding -
Ashworth College
State of CA High School Equivalent -
Prospects High School
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