Niroj Koirala
Queens,USA
Summary
Detail-oriented and reliable college senior with strong communication and customer service skills, seeking a teller position to apply my attention to accuracy, professionalism, and problem-solving. Experienced in handling responsibilities in fast-paced environments and representing my college at academic events. Eager to contribute to a team-oriented banking environment.
Overview
1
1
year of professional experience
Work History
Help Desk Agent
York College
12.2024 - Current
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Compiled and accurately entered data for each customer encounter to record in system.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Research Scholar
CUNY, CIRE
09.2024 - Current
- Built a data-driven Smart Traffic Control model, leveraging machine learning to reduce congestion.
- Collected extensive real-time data from multiple sensors, identifying traffic patterns for predictive adjustments.
- Developed and validated predictive analytics models to optimize signal timings and improve traffic flow.
- Presented findings and recommendations to stakeholders, leading to further research and pilot support.
Tech Incubator Intern
Queens College
07.2024 - 09.2024
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Gathered data for market research projects and analyzed findings to make recommendations.
- Collaborated with team members to create a comprehensive social media strategy.
- Organized information from multiple sources into accessible formats for easy retrieval.
Education
Bachelor of Science - Business Administration
York College of The City University of New York
Jamaica, NY06.2025
Associate of Science - undefined
LaGuardia Community College of The City University of New York
Long Island City, NY06.2023
Skills
- Strong academic record
- Reliability and punctuality
- Cash handling and management
- Project Management
- Teamwork and collaboration
- Computer Skills
- Administrative tasks
- Payment processing
Languages
English
Full Professional
Hindi
Full Professional
Nepali
Native or Bilingual
Bengali
Professional Working
Timeline
Help Desk Agent
York College
12.2024 - Current
Research Scholar
CUNY, CIRE
09.2024 - Current
Tech Incubator Intern
Queens College
07.2024 - 09.2024
Associate of Science - undefined
LaGuardia Community College of The City University of New York
Bachelor of Science - Business Administration
York College of The City University of New York
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