Mary Swinford
Midway,NC
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
15
15
years of professional experience
Work History
Returns Team Lead
Ingram (Formally Perseus)
Jackson, TN
08.2015 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Pulls/ verifies correct number of each item from shelves based on the task assignment using paper, Radio Frequency (RF) or voice- activated processes and places books on cart.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Caregiver
Comfort Keepers Home Care
Jackson, TN
09.2013 - 08.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Counselor Officer
Madison Oaks Academy
Jackson, TN
03.2011 - 08.2013
- Level 3 facility for trouble teens
- Verified document information
- Guided clients in developing skills and strategies for dealing with problems in real world environment
- Engaged clients in conversation to determine feelings and apprehensions.
- Assisted in field trips for privilege in good behavior
- Designed safe and supportive environment for teens to discuss issues.
- Prepare/ counsel teens for real world accommodations
- Coordinate treatment goals and services in collaboration with client's treatment team, as informed by intake assessments
Title Loan/Office Manager
Bolivar Auto Sales
Bolivar, TN
02.2008 - 03.2011
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
High School Diploma -
Bolivar Central High School
Bolivar, TNSkills
- Leadership
- CPR, First Aid, AED
- Forklift
- Paperwork Processing
- Office Cleaning
- Office Support
- Cash Handling
- Spreadsheets
- Behavior Improvements
- Individual and Family Support
Timeline
Returns Team Lead
Ingram (Formally Perseus)
08.2015 - 06.2023
Caregiver
Comfort Keepers Home Care
09.2013 - 08.2015
Counselor Officer
Madison Oaks Academy
03.2011 - 08.2013
Title Loan/Office Manager
Bolivar Auto Sales
02.2008 - 03.2011
High School Diploma -
Bolivar Central High School