Mary Swinford
Midway,NC
Summary
Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
15
15
years of professional experience
Work History
Returns Team Lead
Ingram (Formally Perseus)
08.2015 - 06.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Pulls/ verifies correct number of each item from shelves based on the task assignment using paper, Radio Frequency (RF) or voice- activated processes and places books on cart.
- Held weekly team meetings to inform team members on company news and updates.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Caregiver
Comfort Keepers Home Care
09.2013 - 08.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Counselor Officer
Madison Oaks Academy
03.2011 - 08.2013
- Level 3 facility for trouble teens
- Verified document information
- Guided clients in developing skills and strategies for dealing with problems in real world environment
- Engaged clients in conversation to determine feelings and apprehensions.
- Assisted in field trips for privilege in good behavior
- Designed safe and supportive environment for teens to discuss issues.
- Prepare/ counsel teens for real world accommodations
- Coordinate treatment goals and services in collaboration with client's treatment team, as informed by intake assessments
Title Loan/Office Manager
Bolivar Auto Sales
02.2008 - 03.2011
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
Education
High School Diploma -
Bolivar Central High School
Bolivar, TNSkills
- Leadership
- CPR, First Aid, AED
- Forklift
- Paperwork Processing
- Office Cleaning
- Office Support
- Cash Handling
- Spreadsheets
- Behavior Improvements
- Individual and Family Support
Timeline
Returns Team Lead
Ingram (Formally Perseus)
08.2015 - 06.2023
Caregiver
Comfort Keepers Home Care
09.2013 - 08.2015
Counselor Officer
Madison Oaks Academy
03.2011 - 08.2013
Title Loan/Office Manager
Bolivar Auto Sales
02.2008 - 03.2011
High School Diploma -
Bolivar Central High School
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