De'Quaja Spain
Norfolk,US
Summary
Motivated team lead with strong leadership and planning skills. Monitors, trains, and motivates everyone while enhancing skills and offering support as necessary. Proven track record in developing and managing successful teams. Committed to quality assurance, problem solving, and effective communication. Skilled in project management and serving as a positive role model for the team.
Overview
7
7
years of professional experience
Work History
Returns Team Lead
Carparts Distribution Center
Chesapeake , VA
08.2020 - Current
- Reviewed and processed customer returns in accordance with company policies.
- Organized and tracked returned product inventory, ensuring accuracy of all documentation.
- Monitored and updated return status information in the company's database system.
- Assisted customers with inquiries regarding their returns via phone or email.
- Identified potential issues related to customer returns and escalated them to appropriate parties for resolution.
Recreation Aide
Norfolk Parks & Recreation
Norfolk, VA
06.2019 - Current
- They ensure the safety and well-being of participants, often monitoring activities and intervening when necessary.
- They assist with setting up equipment, cleaning areas, and reporting any facility issues.
- They encourage participation and foster a positive environment.
- They may offer assistance to individuals or groups during activities.
- They ensure participants follow established guidelines and procedures.
Teacher Assistant/Substitute
Wave Children Learning Center
Virginia Beach, VA
03.2023 - 01.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Lead School Age Teacher
Lapetite Daycare
Chesapeake, VA
01.2018 - 11.2020
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Education
Some college -
Chowan University
Murfreesboro, NCHigh School Diploma -
Lake Taylor High School
Norfolk, VASkills
- Team management
- Customer service
- Communications
- Business Administration
- Complaint Resolution
Timeline
Teacher Assistant/Substitute
Wave Children Learning Center
03.2023 - 01.2025
Returns Team Lead
Carparts Distribution Center
08.2020 - Current
Recreation Aide
Norfolk Parks & Recreation
06.2019 - Current
Lead School Age Teacher
Lapetite Daycare
01.2018 - 11.2020
Some college -
Chowan University
High School Diploma -
Lake Taylor High School