Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kawohinanialoha Makua

Norfolk

Summary

Motivated and fast learning professional with a strong background in customer service, team leadership and administrative support. Known for adaptability, strong communication skills, and commitment to providing compassionate and efficient services. Thrives in fast paced environments, embraces new challenges and consistently seeks opportunities for growth. Eager to bring positive energy to a dynamic team.

Overview

6
6
years of professional experience

Work History

Attractions Supervisor

APEX ENTERTAINMENT
Virginia Beach
03.2023 - Current
  • Supervise and manage team member schedules and daily operations within personal department
  • Train and coach both new and existing team members focusing on sales performance and effective guests communication
  • Organize and lead training sessions to ensure team members certifications pertaining to department
  • Deliver a welcoming,fun and enjoyable experience for all guests
  • Conducting interviews and assess potential candidates to support staffing needs
  • Monitoring and managing team members performances throughout business
  • Conducted regular attraction inspections to ensure safety compliance.
  • Assisted in developing marketing plans for new or existing attractions.
  • Analyzed customer feedback data from surveys regarding their experience at various attractions.
  • Collaborated with other supervisors on initiatives related to optimizing operational efficiency in the attractions department.

Attractions Hostess

APEX ENTERTAINMENT
Virginia Beach
08.2021 - 02.2023
  • Provide fun and safe experience for guests ranging from activities like axe throwing, ropes course, escape rooms and other attractions Apex provides.
  • Maintain cleanliness of environment for guests.
  • Handle guests transactions.
  • Create friendly memorable customer service.
  • Assisted customers in selecting appropriate activities based on individual interests and abilities.
  • Trained new employees on operations

Sales Associate

The Fragrance Outlet
Norfolk
02.2021 - 01.2022
  • Delivered exceptional customer service through direct personalized sales of authentic fragrances.
  • Engaged customers with expert product knowledge and tailored recommendations to meet individual preferences
  • Consistently met or exceeded sales targets
  • Maintained and organized product displays and ensured stock levels were up to date

Customer Lead

Food Lion
Norfolk
07.2020 - 06.2021
  • Operated as a lead cashier, delivering fast and friendly customer service while overseeing front end operations
  • Assisted customers inquiries, concerns and resolving minor conflicts to ensure positive shopping experience
  • Trained new team members on store procedures, register operations and customer service practices
  • Advised and supported fellow employees to maintain smooth workflow

Lead Concessionist

Cinemark
Norfolk
03.2019 - 03.2020
  • Oversaw concession stand operations, including food preparation, inventory control and maintaining health and safety standards
  • Managed stock levels, monitored supply usage and coordinated restocking to minimize waste and ensure product availability
  • Supported multiple departments including ushering and box office operations to maintain smooth theater functions
  • Led training for new concession staff, providing food handling, customer service and upselling techniques

Education

High school diploma -

Norview High School
Norfolk, VA

Skills

  • Employee training and coaching
  • Schedule management
  • Team management
  • Time management in fast paced environments
  • Conflict resolution
  • Purchasing and inventory control
  • Sales performance
  • Guest services
  • Adaptability and flexibility
  • Upselling techniques
  • Direct and retail sales
  • Cash handling and POS
  • Microsoft office suite
  • Food safety compliance
  • Sanitation and safety standards

Timeline

Attractions Supervisor

APEX ENTERTAINMENT
03.2023 - Current

Attractions Hostess

APEX ENTERTAINMENT
08.2021 - 02.2023

Sales Associate

The Fragrance Outlet
02.2021 - 01.2022

Customer Lead

Food Lion
07.2020 - 06.2021

Lead Concessionist

Cinemark
03.2019 - 03.2020

High school diploma -

Norview High School

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