Carter Tews
New Baltimore,MI
Summary
Dynamic Attractions Supervisor at C.J. Barrymore's with a proven track record in enhancing operational efficiency and delivering exceptional customer service. Skilled in employee training and team building, I successfully developed training programs and optimized staff scheduling, fostering a motivated team that consistently exceeded guest expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Attractions Supervisor
C.J. Barrymore's
Clinton Township, MI
07.2020 - Current
- Provided customer service support to guests visiting the outside attractions.
- Worked closely with maintenance personnel on repairs or upgrades to any existing rides or games within the park.
- Collaborated with other supervisors on initiatives related to optimizing operational efficiency in the attractions department.
- Developed training programs for new employees in their attractions department.
- Organized and coordinated staff scheduling to ensure adequate coverage of attractions.
- Ensured that all employees followed company policies and procedures within the attractions area.
- Provided guidance and mentorship to junior staff members within the attractions team.
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Resolved customer complaints regarding worker performance or services rendered.
- Assigned tasks and work hours to staff.
- Trained workers in company procedures or policies.
Education
Some College (No Degree) - General Studies
Macomb Community College
Macomb, MISkills
- Customer service
- Employee training
- Operational efficiency
- Project management
- Team building
- Staff scheduling
Affiliations
- Hunting & fishing
- Target shooting
- Mechanical work on vehicles
- Golf
- Physical fitness
Certification
- NRA certified shotgun training coach
- OSHA 10hr construction safety and health
Timeline
Attractions Supervisor
C.J. Barrymore's
07.2020 - Current
Some College (No Degree) - General Studies
Macomb Community College
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