Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayshon Slack

Las Vegas,NV

Summary

With a proven track record at FlyLinq Zipline, I excel in staff training and development, enhancing team performance and guest satisfaction. Leveraging strong leadership and excellent communication skills, I've effectively managed operations and resolved conflicts, significantly improving efficiency and safety standards. Additionally, I oversee payroll, attendance policies, and disciplinary actions, ensuring timely and precise compensation, adherence to company standards, and fostering a positive work environment.

Overview

9
9
years of professional experience

Work History

Attractions Supervisor

FlyLinq Zipline
01.2022 - Current


  • Managed daily operations of attractions, ensuring smooth functioning and minimal downtime.
  • Optimized resource allocation by tracking inventory needs accurately and placing timely orders for essential supplies.
  • Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
  • Evaluated employee performance periodically, identifying areas of improvement and offering tailored support or additional training as needed.


  • Established clear communication channels between staff members, and all platforms resulting in enhanced teamwork and productivity levels.
  • Developed effective schedules for staff members, optimizing team efficiency and ensuring adequate coverage during peak hours.
  • Assigned work to staff, set schedules, and motivated strong performance in key areas.
  • Trained and supervised staff to consistently meet performance goals and customer service standards.
  • Created and maintained detailed reports of daily operations.
  • Managed payroll processing for all employees, ensuring timely and accurate payment distribution.
  • Participated in training programs to stay current on industry best practices and company policies.
  • Maintained accurate records of all absences, late in , and no call no shows.
  • Keep track of appropriate disciplinary actions following violations of safety protocols and performance policy.


  • Cleaned all types of bio to reduce spread of germs and bacteria.
  • Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
  • Evaluated weather conditions regularly throughout shifts to make informed decisions regarding temporary suspensions or closures when necessary.
  • Oversee Training for 60 plus ride operators on safety procedures and ride operations.
  • Built and established positive relationships with guest, team members and all department across the company.


  • Educated multiple departments including Upper management on Caesars entertainment F.S.S to ensure the superior service with guests and fellow team members.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.


  • Collected, arranged, and input information into database system.

Lead Ambassador

FlyLINQ Zipline
06.2021 - 01.2022
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.


  • Performed daily inspections and maintenance of equipment to manage wear and tear.
  • Maintained open lines of communication between management and both platforms, successfully resolving any conflicts or concerns that arose during daily operations.


  • Followed safety procedures for operating and loading and unloading passengers from the rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Educated guests about ride requirements, ensuring proper understanding of rules for a safer experience.
  • Demonstrated excellent multitasking abilities while operating the rides within assigned areas during busy hours.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.

Ride Operator

FlyLINQ Zipline
09.2018 - 06.2021
  • Regularly inspected ziplines, platforms, harnesses, and other equipment to guarantee their reliability and safety for use.
  • Collaborated with team members to create memorable experiences for guests, resulting in positive reviews and repeat business.
  • Enhanced guest experience by providing informative and engaging zipline tours through various terrains.
  • Increased customer satisfaction by maintaining a safe and enjoyable environment during zipline activities.
  • Demonstrated proper use of safety harnesses and other safety equipment.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.

Ride Operator

Adventuredome
06.2015 - 12.2018
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.


  • Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Conducted daily inspections of amusement park rides to verify functionality and safety.


  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Streamlined the loading process by directing riders effectively onto their designated seats or platforms swiftly but safely.
  • Conducted thorough pre-operation inspections of rides, identifying potential issues before they became problems.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Issued tickets to customers and collected payment and fees for desired services.

Education

High School Diploma -

Cheyenne High School
North Las Vegas, NV

Skills

  • Staff Training and Development
  • Incident Reporting
  • Employee Scheduling
  • Team Leadership
  • Organization and Time Management
  • Team building
  • Coaching and Mentoring
  • Conflict Resolution
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication

Timeline

Attractions Supervisor

FlyLinq Zipline
01.2022 - Current

Lead Ambassador

FlyLINQ Zipline
06.2021 - 01.2022

Ride Operator

FlyLINQ Zipline
09.2018 - 06.2021

Ride Operator

Adventuredome
06.2015 - 12.2018

High School Diploma -

Cheyenne High School

Similar Profiles

CREATE PROFILE
Rayshon Slack