Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nisaa Reed

Rochester,NY

Summary

Disciplined, devoted and ambitious young professional seeking to obtain a full-time position as a licensed real estate agent that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and marketing strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Coordinator

Fiorella
11.2023 - Current
  • Served as a liaison between guests and management in addressing concerns or special requests in realtime.
  • Documented reservations, alerted servers, and managers of large groups and prepared seating.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.

Guest Representative

Village Bakery & Cafe
07.2023 - Current
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated smooth transitions between shifts by maintaining thorough communication logs and briefing incoming staff on any outstanding tasks or guest issues.

Server

Comedy At The Carlson
07.2023 - 10.2023
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Guest Representative

Panera Bread
11.2019 - 05.2023
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.

Marketing Intern

First American Equipment Finance,
05.2022 - 08.2022
  • Researched and evaluated potential new markets and products.
  • Collaborated with cross-functional teams to develop and implement market research strategies.
  • Established and managed relationships with external data providers and research vendors.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.

Education

Monroe Community College
Rochester, NY

University At Buffalo

Skills

  • Exceptional communication
  • Interpersonal Skills
  • Visionary leadership
  • Problem Resolution

Certification

New York Real Estate License

Timeline

Guest Coordinator

Fiorella
11.2023 - Current

Guest Representative

Village Bakery & Cafe
07.2023 - Current

Server

Comedy At The Carlson
07.2023 - 10.2023

Marketing Intern

First American Equipment Finance,
05.2022 - 08.2022

Guest Representative

Panera Bread
11.2019 - 05.2023

Monroe Community College

University At Buffalo

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Nisaa Reed