OKECHUKWU FRANKLIN NWOKE
LIMA,OHIO
Summary
Results-driven professional focused on delivering exceptional support for Clients needs. Successfully manages Clients concerns and resolves conflicts to maximize Clients satisfaction. Offers strong background in Clients relations and communication.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Guest Coordinator
ACCREDITED RECOVERY HOUSING
01.2024 - Current
- - Encouraged cleanliness among residents, leading to 30% improved inspection scores.
- - Collaborated with maintenance staff to swiftly resolve various issues, from plumbing emergencies to electrical faults, minimizing response times and ensuring quick resolutions.
- - Built strong relationships with residents, increasing retention and fostering an inclusive environment.
- - Handled resident complaints proactively, reducing their occurrence through open and transparent communication. This strategy has reassured our residents and built trust.
- - Completed daily tasks efficiently, such as managing resident requests, overseeing property maintenance, and ensuring compliance with regulations, consistently meeting or exceeding expectations.
Guest Coordinator/Case Manager
FULL CIRCLE RECOVERY SERVICES.
09.2021 - 12.2023
- - Attended to clients' needs and sent in reports daily, resulting in an 80% success rate.
- - Helped residents organize their belongings in compliance with facility guidelines, minimizing room disruptions.
- - Encouraged cleanliness and chore completion, improving cleanliness scores during inspections.
- - Coordinated with maintenance staff to quickly resolve facility issues, reducing response times and ensuring timely resolutions.
- - Handled resident complaints professionally, leading to decreased complaints and improved satisfaction.
Legal Practitioner
Gulfad Attorneys and Solicitors
01.2018 - 06.2021
- Prepared and reviewed contracts and other legal documents following applicable regulations.
- Analyzed and applied legal principles and performed legal research to support litigation strategy.
- Represented clients in court proceedings, hearings, and arbitrations, which increased our success rate to 75%.
Education
Bachelor of Laws - Law
University of Jos
Nigeria 03.2003 - 04.2009
Skills
- Detail orientation
- Strong organization
- Exceptional communication
- Teamwork
- Computer skills
- Scheduling expertise
Certification
CERTIFICATES GOTTEN WITH DATES:
Ohio Chemical Dependency Professional Board.
(Chemical Dependency Counselor Assistant (CDCA), (Ohio) 2025).
The Ohio Department of Health and Addiction Services:
· Certificate of Attendance for Mental Illness, August 2022.
· Certificate of Attendance for Crisis Intervention &
De-Escalation Training, September, 2022.
· Certificate of Attendance for Mental Health Training,
October, 2022.
National Restaurant Association:
· Person in Charge-Ohio, Certification of Completion. March, 2023.
· Small Business Series certification March 2023.
Ohio Recovery Housing:
· Ethical Boundaries in Recovery Housing, Certificate of Completion. October, 2024.
· Creating a Physical Environment to Support Recovery, Certificate of Completion. October, 2024.
Timeline
Guest Coordinator
ACCREDITED RECOVERY HOUSING
01.2024 - Current
Guest Coordinator/Case Manager
FULL CIRCLE RECOVERY SERVICES.
09.2021 - 12.2023
Legal Practitioner
Gulfad Attorneys and Solicitors
01.2018 - 06.2021
Bachelor of Laws - Law
University of Jos
03.2003 - 04.2009
· OTHER CERTIFICATES GOTTEN WITH DATES:
Chemical Dependency Counselor Assistant (CDCA), (Ohio).
The Ohio Department of Health and Addiction Services:
· Certificate of Attendance for Mental Illness, August 2022.
· Certificate of Attendance for Crisis Intervention &
De-Escalation Training, September, 2022.
· Certificate of Attendance for Mental Health Training,
October, 2022.
National Restaurant Association:
· Person in Charge-Ohio, Certification of Completion. March, 2023.
· Small Business Series certification March 2023.
Ohio Recovery Housing:
· Ethical Boundaries in Recovery Housing, Certificate of Completion. October, 2024.
· Creating a Physical Environment to Support Recovery, Certificate of Completion. October, 2024.
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