Nisha George

Transitioned to Sero Mental Health following its acquisition of THIRA Health in October 2024; continued supporting THIRA operations.

• Collaborated across Finance, Accounting, Billing, Clinical, Operations, and parent-company teams to define reporting needs, reconcile data, support systems integration, resolve process issues, and deliver financial and operational insights.
• Collected, cleaned, reconciled, and analyzed financial, payroll, patient, census, and operational data across Sage Intacct, Ramp, ADP, QuickBooks, SAP Concur & Kipu systems, bank records, and internal reporting files.
• Prepared THIRA's 2026 budget and division-level presentation dashboard; improved reporting through standardized templates, automated formulas, pivot tables, mapping logic, and consolidated expense tracking.
• Built Excel-based leadership reports and dashboards covering revenue, expenses, payroll, census, budgets, variances, and KPIs; developed a Power BI dashboard highlighting Facilities financial metrics.
• Maintained data accuracy through weekly cash and month-end bank reconciliations, invoice and GL review, documentation retention, and cross-system validation.
• Supported QuickBooks-to-Sage Intacct and SAP Concur-to-Ramp migrations through data validation, GL mapping, vendor and user setup, training, documentation, and issue resolution; reviewed Power Automate issues affecting the clinical team's daily patient census tracker.
• Used Copilot and ChatGPT to accelerate vendor research, expense mapping, and financial summaries while independently validating outputs.

• Analyzed and cleaned large financial and operational datasets using Excel PivotTables, VLOOKUP, INDEX/MATCH, formulas, and data tables.
• Generated Power BI reports to communicate trends, supporting AP, IT, Finance, and external stakeholders with recurring and ad hoc reporting.
• Collaborated with BI team on AWS and Azure reporting, supporting vendor-contract maintenance, forecasting, and month-end analysis.

• Analyzed transaction alerts and records to identify unusual patterns and potential money-laundering activity, contributing to compliance and risk mitigation efforts.
• Prepared high-quality narratives for referral decisions and regulatory review, ensuring accuracy while managing multiple deadlines effectively.
• Secured government security clearance for role, enabling access to sensitive information.

• Performed financial modeling, variance analysis, transaction reconciliation, and ad hoc analysis for leadership teams.
• Cleaned and summarized data using Excel formulas and PivotTables, automated worksheets with macros, and supported Tableau dashboards.
• Investigated unfavorable trends and reporting discrepancies and communicated findings to management.
• Selected achievement: Created budget reports and financial models, developed a Microsoft Teams reporting site, documented new processes, and led user trainings.

• Developed metrics and recurring reports used for business decisions and investigated payer exceptions, billing issues, and financial discrepancies.
• Developed metrics and recurring reports for business decisions, investigated payer exceptions, billing issues, and financial discrepancies to enhance accuracy.
• Partnered with Operations, Finance, payers, and IT to resolve exceptions, improving reporting capabilities and data reliability.
• Collaborated with IT to implement Microsoft SQL in AR Management and facilitated user training to enhance data handling.

• Managed high-volume pharmacy operations, insurance claims, patient requests, and inventory while maintaining accuracy and customer service.
• Selected achievement: Received a Customer Service of the Year award for handling calls, claims, questions, and complaints.