Nisha Patel
Columbus,Ohio
Summary
Experienced laboratory professional with strong attention to detail and commitment to accuracy. Expertise in specimen handling, data entry, and maintaining laboratory protocols. Strong focus on team collaboration and adaptability to changing needs. Reliable, organized, and results-driven with keen ability to ensure high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Genetic Laboratory Accessioner
Nationwide Children's Hospital
Columbus, Ohio
12.2024 - Current
- Logs testing orders and patient samples into lab data and reporting systems, then forwards specimens to the designated testing areas once logged.
- Inputs necessary patient and billing details when establishing patient records.
- Communicates clearly, both in writing and verbally, to address client questions and follow up with providers on incomplete paperwork or missing details.
- Augmented overall laboratory performance by participating in continuous process improvement initiatives aimed at optimizing workflows and minimizing errors.
- Current with the latest federal, state, and local regulations regarding laboratory billing, including annual updates.
Med Lab Processing Tech
Ohio State University Hospital
Columbus, Ohio
02.2024 - 12.2024
- Contributed to specimen processing, sample relabeling, aliquoting of specimens into correct transport tubes while storing them at correct temperatures to ensure stability and adequate results.
- Oversaw the training and development of new processing technicians, contributing to the creation of a skilled and cohesive workforce capable of meeting organizational objectives.
- Using order entry using EPIC and other forms of OSU LIS when needed.
- Excellent customer service skills while assisting providers and nurses with laboratory ordering and collection.
Sales Manager
NNP of Ohio Inc.
Bellefontaine, Ohio
06.2022 - 02.2024
- Proactively stayed informed on the latest sales and offerings to better assist customers.
- Provided product insight and recommendations to customers to better suit their needs.
- Successfully achieved growth hitting sales targets by developing and maintaining work improvement ideas.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Customer Service Associate
Lowe's
Bellefontaine, Ohio
02.2020 - 07.2021
- Efficiently operated POS system transactions including credit, cash, merchandise exchanges as well as returns and refunds to ensure accurate cash flow with zero deficiencies.
- Assisted customers with product recommendations to best suit their needs.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
Education
Bachelor's - Health Sciences
The Ohio State University
Columbus, Ohio08.2023
Skills
- Communication skills
- Quality Improvement
- Microsoft Office
- Laboratory safety protocols
- HIPAA compliance
References
Available upon request.
Timeline
Genetic Laboratory Accessioner
Nationwide Children's Hospital
12.2024 - Current
Med Lab Processing Tech
Ohio State University Hospital
02.2024 - 12.2024
Sales Manager
NNP of Ohio Inc.
06.2022 - 02.2024
Customer Service Associate
Lowe's
02.2020 - 07.2021
Bachelor's - Health Sciences
The Ohio State University