Terranisha Trevillion
Decatur,Georgia
Summary
Dedicated Customer Service/ healthcare professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented Patient Representative with extensive medical services background and strong work ethic. Managed patient-related tasks at large medical facility and Excellent communications skills and empathetic nature enabled achievement of positive outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Representative
Lifestance
09.2021 - 12.2023
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Implemented effective follow-up protocols, ensuring timely responses to customer inquiries and concerns.
Medical Office Assistant
Emory Healthcare
11.2014 - 01.2021
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- teleheath
Education
Certification - Medical Assitant
United Medical And Business Institute
Atlanta, GA04.2014
High School Diploma -
Stephenson High School
Stone Mountain, GA05.2012
Skills
- HIPAA Compliance
- Medical Terminology
- Payment Collection
- Procedure Assistance
- Patient-focused care
- Patient Flow Management
- Medical office administration
- Medical Billing
- Electrocardiographic rhythm recognition
- Compassionate
- Customer Service
- Medical Records Management
- Reliable team player
- Appointment Setting
- Electronic Medical Records
- Adaptable
- Compassionate caregiver
- Trustworthy companion
- Emergency procedures understanding
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Languages
English
Full Professional
Certification
- CMA - Certified Medical Assistant
Timeline
Medical Representative
Lifestance
09.2021 - 12.2023
Medical Office Assistant
Emory Healthcare
11.2014 - 01.2021
Certification - Medical Assitant
United Medical And Business Institute
High School Diploma -
Stephenson High School
- CMA - Certified Medical Assistant
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