Nishat Tasnim
Houston,TX
Summary
Experienced professional focused on meeting or exceeding objectives seeking Customer Service Representative position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Houston, TX
12.2019 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Applied security, safety and loss prevention strategies during shifts.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Private Tutor
Self-employeed
Brooklyn, NY
01.2015 - 12.2019
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Used positive reinforcement, repetition and review to help students master challenging material.
- Supported students with helpful study habits and exam strategies.
- Generated handouts and learning materials to enhance education.
- Evaluated student progress through analysis of test scores and homework completion.
- Coordinated parent meetings, discussing student progress and developing individualized solutions to areas of concern.
- Designed engaging lessons, using art and visual aids to enhance learning process.
- Responded to after hours email and telephone requests to provide students assistance with specific questions.
- Helped students prepare for routine and standardized tests.
Guest Service Associate
Target
Bay Shore, NY
06.2018 - 06.2019
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Marketed new products and integrated sales strategies into promotional operations to drive brand recognition.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Teacher's Assistant
Brooklyn Seeds
Brooklyn, NY
05.2017 - 12.2017
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Handed out classroom materials, like pencils, shovels, seeds, planters, etc.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Reviewed lesson material with students individually or in small groups.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Education
High School Diploma -
Al-Madinah School
Brooklyn, NY06.2017
Skills
- Managing Operations and Efficiency
- POS Inventory System Operation
- Guest Satisfaction
- Employee Coaching and Motivation
- Labor and Food Cost Control
Certification
Food Safety First Principles
Languages
Bengali
Native or Bilingual
Timeline
Shift Supervisor
Starbucks
12.2019 - Current
Guest Service Associate
Target
06.2018 - 06.2019
Teacher's Assistant
Brooklyn Seeds
05.2017 - 12.2017
Private Tutor
Self-employeed
01.2015 - 12.2019
High School Diploma -
Al-Madinah School
Similar Profiles
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Hanna Valencia MartinezHanna Valencia Martinez
Barista and Cashier at StarbucksBarista and Cashier at Starbucks
Amy DavisAmy Davis
Assistant Manager at StarbucksAssistant Manager at Starbucks
Aaliyah WrightAaliyah Wright
Shift Supervisor at StarbucksShift Supervisor at Starbucks
Edonya TimmonsEdonya Timmons
Teacher at Bertha Alyce Early Childhood SchoolTeacher at Bertha Alyce Early Childhood School