NISRINE KHAZAAL
Westlake
Summary
Focused and adaptable Hospital Quality Manager with strong background in all aspects of healthcare quality improvement and regulatory quality reporting. Vast experience in coordinating with all levels of hospital staff and administration. Effective and creative problem-solver with the ability to work under considerable pressure.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Director of Quality, Informatics and Analytics
MetroHealth System
Cleveland, Ohio
01.2017 - Current
- Leads and coordinates the Medicare Shared Saving Program (MSSP) Accountable Care Organization (ACO) quality metrics initiatives and meetings.
- Assists in reviewing, analyzing and disseminating value-based contracts' quality metrics within the organization to improve compliance and initiate process improvement.
Interim Director of population Health
MetroHealth System
Cleveland, Ohio
10.2015 - 12.2017
- Leads and coordinates the Medicare Shared Saving Program (MSSP) Accountable Care Organization (ACO) quality metrics initiatives and meetings.
- Assists in reviewing, analyzing and disseminating value-based contracts' quality metrics within the organization to improve compliance and initiate process improvement.
Manager, Quality Measures, Improvement & Reporting
MetroHealth System
Cleveland, Ohio
10.2009 - 10.2015
- Oversee and manage various outcome registries (NSQIP, STS, NCDR, VQI)
- Oversee and manage quality metrics reporting to Centers of Medicaid and Medicare (CMS) and The Joint Commission.
- Implement process improvement initiatives and projects around metrics.
- Analyze and evaluate Hospital Acquired conditions (HACs) and Patient Safety Indicators (PSIs) data and identify opportunities for improvement.
- Collaborate with hospital leaders and staff to improve quality outcomes.
- Lead readmissions teams and chair the Readmissions Steering Committee
Quality Specialist
MetroHealth System
Cleveland, Ohio
10.2006 - 04.2009
- Monitor and analyze core measure data.
- Facilitate quality improvement projects using the PDSA cycle.
- Communicate monthly core measure data with staff and leaders.
- Facilitate Critical Incident Reviews (CIRs) related to sentinel events
- Worked on various patient safety initiatives including annual FMEAs
Endoscopy Coordinator
St John WestShore Hospital
Westlake, Ohio
01.2005 - 04.2006
- Managed Endoscopy department operations and daily services
- Led clinical team in delivering care services
Nursing Supervisor
St John WestShore Hospital
Westlake, Ohio
10.2004 - 01.2005
- Coordinated daily staffing and resolved issues.
- Handled patient throughput
- Resolved and coordinated care issues
Palliative Care, Staff RN
Cleveland Clinic Foundation
Cleveland, Ohio
10.2003 - 10.2004
- Patient care in palliative care unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 7 patients per shift.
Medical ICU, Staff RN
Cleveland Clinic Foundation
Cleveland, Ohio
01.2002 - 10.2003
- Patient care in Medical Intensive Care unit, adeptly handling all aspects of treatment from medication to wound care to monitoring for 2 patients per shift.
- Served as a member of the Shared Governance Committee.
Operating Room, Staff RN
University of Virginia Medical Center
Charlottesville, VA
07.2000 - 06.2001
- Functioned as a circulator and scrub nurse in different procedures.
- Served on the Liver and Kidney transplant team
- Served as a member of the Suggestions Committee
Operating Room, Staff RN
Froedtert Memorial Lutheran Hospital
Milwaukee, WI
10.1997 - 06.2000
- Served as circulating and scrub nurse on different procedures
- Served as a member on the kidney and liver transplant team
- Served as a member of the Trauma team
- Served as a member of the Policy and Procedure Committee
Infectious disease, staff RN
American University of Beirut Medical Center
Beirut, Lebanon
06.1994 - 03.1997
- Served on the infectious floor treating patients with infectious disease including HIV & AIDS
- Served as member on the HIV hotline
- Volunteered in the AIDS Awareness Campaign as an organizer and lecturer.
- Served as a member of the Medication Error Form Renewal Task Force
Infectious Disease, Staff RN
American University of Beirut Medical Center
Beirut, Lebanon
06.1994 - 03.1997
- Served on the infectious floor treating patients with infectious disease including HIV & AIDS.
- Served as member on the HIV hotline.
- Volunteered in the AIDS Awareness Campaign as an organizer and lecturer.
- Served as a member of the Medication Error Form Renewal Task Force.
Education
Master of Science - Information Systems
Walden University
Minneapolis, MN01-2016
Master of Science - Nursing Administration
Marquette University
Milwaukee, WI01-2001
Bachelor of Science - Nursing
American University of Beirut
Lebanon01-1994
Skills
- Healthcare quality management
- Quality assessment
- Statistical methodologies and database management
- Strong leadership and motivational skills
- High interpersonal and communication skills
- Regulatory quality programs and reporting including HEDIS
Affiliations
- American College of Surgeons, Certification as a Surgical Clinical Reviewer for the National Surgical Quality Improvement Program (NSQIP), 2010
- National Association for Healthcare Quality, 2007-2009
- Society of Gastroenterology Nurses and Associates, 2005-2007
- Sigma Theta Tau International, 2002-2009
- American Association of Critical Care Nurses, 2003-2004
Certification
- Registered Nurse in Ohio, License number RN-293928
- Lean six Sigma green belt
- Certified in Epic Reporting Workbench
- Certified Professional in HealthCare Quality (CPHQ)
Personal Information
- ID Type: Registered Nurse License
- ID Number: RN-293928
Publications
- Khazaal, N., & Aaraj, E., 2003, The new Lebanese Order for nurses, Surgical Services Management, 9, 37-40
- Khazaal, N., 2003, Leadership and retention, Surgical Services Management, 9, 38-42
Timeline
Director of Quality, Informatics and Analytics
MetroHealth System
01.2017 - Current
Interim Director of population Health
MetroHealth System
10.2015 - 12.2017
Manager, Quality Measures, Improvement & Reporting
MetroHealth System
10.2009 - 10.2015
Quality Specialist
MetroHealth System
10.2006 - 04.2009
Endoscopy Coordinator
St John WestShore Hospital
01.2005 - 04.2006
Nursing Supervisor
St John WestShore Hospital
10.2004 - 01.2005
Palliative Care, Staff RN
Cleveland Clinic Foundation
10.2003 - 10.2004
Medical ICU, Staff RN
Cleveland Clinic Foundation
01.2002 - 10.2003
Operating Room, Staff RN
University of Virginia Medical Center
07.2000 - 06.2001
Operating Room, Staff RN
Froedtert Memorial Lutheran Hospital
10.1997 - 06.2000
Infectious disease, staff RN
American University of Beirut Medical Center
06.1994 - 03.1997
Infectious Disease, Staff RN
American University of Beirut Medical Center
06.1994 - 03.1997
Master of Science - Nursing Administration
Marquette University
Bachelor of Science - Nursing
American University of Beirut
Master of Science - Information Systems
Walden University