Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nisshaun Smith

Lafayette,LA

Summary

Recent graduate with foundational knowledge in human resources and communications and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

8
8
years of professional experience

Work History

Dexcomm

TeleCommunication Systems
11.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.

Assistant Manager

Dollar General Store
02.2021 - 09.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.

Education

Bachelor of Science - Health Administration

Tulane University
New Orleans, LA
05-2018

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Organizational skills
  • Active listening
  • Problem resolution
  • Verbal communication

Accomplishments

  • Resolved product issue through consumer testing.
  • Supervised team of 45 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Dexcomm

TeleCommunication Systems
11.2023 - Current

Assistant Manager

Dollar General Store
02.2021 - 09.2023

Bachelor of Science - Health Administration

Tulane University

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