Nita Addrece
Austin,TX
Summary
Dynamic Customer Relations Representative with a proven track record at BMW Group Financial Services, excelling in complaint resolution and fostering customer trust. Skilled in negotiation for debt settlements and knowledgeable in FCCPA regulations,
Overview
16
16
years of professional experience
Work History
Customer Relations Representative
BMW Group Financial Services
02.2022 - Current
- Assisted customers in resolving inquiries and concerns to enhance satisfaction.
- Provided timely responses to customer requests, ensuring adherence to service standards.
- Maintained organized records of customer feedback for continuous improvement initiatives.
- Developed rapport with customers by maintaining clear communication lines, fostering trust, and demonstrating empathy.
- Improved company reputation through attentive listening, understanding, and addressing customer needs effectively.
Consumer Service Representative
Revco Solutions-BKA- CBCS Corporation
10.2018 - 01.2021
- Reviewed and resolved discrepancies in credit reports to ensure accurate data management.
- Provided hands-on training in daily processes and job duties.
- Process all written and electronic disputes
Garnishment Agent/Collections Agent
Levy and Associates LLC
07.2009 - 08.2018
- arranged payment plans, process phone payments.
- Listen attentively to customer needs and exhibited empathy during difficult situations.
- Contact employer, ADP, and courts to verify employment, garnishment payment and court dates and court fees.
- Work with management, legal and compliance team to manage legal files.
Education
University High School
Morgantown, WVSkills
- Microsoft outlook
- Complaint resolution
- Knowledge of FCCPA regulations
- Certified notary public
- Skip Tracing
- Negotiation for debt settlements
Timeline
Customer Relations Representative
BMW Group Financial Services
02.2022 - Current
Consumer Service Representative
Revco Solutions-BKA- CBCS Corporation
10.2018 - 01.2021
Garnishment Agent/Collections Agent
Levy and Associates LLC
07.2009 - 08.2018
University High School
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