Oracle Utilities Customer to Meter
Hannah Owens
East Wenatchee,WA
Summary
Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and achieving excellence. Skilled in coordinating documentation and handling payments. I excel in fast-paced environments, consistently achieving and surpassing service goals.
Overview
6
6
years of professional experience
Work History
Customer Relations Representative
Chelan County PUD
03.2023 - Current
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Logged call information and solutions provided into internal database.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Verified accuracy of billing data and corrected discrepancies.
- Completed documentation of work completed and filed in permanent records.
Patient Services Representative
Confluence Health
11.2018 - 03.2023
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Contacted insurance companies for patient medical billing operations.
- Supported patients in setting up payment plans and resolving medical billing disputes.
Education
High School Diploma -
Highline High School
Burien, WA06-2008
Skills
- Account creation
- Issue Resolution
- Customer Service
- Data Entry
- 10-Key
- Microsoft Outlook
- Microsoft Excel
- Cash Register Operation
- Debt collections
- Billing statement management
Software
Timeline
Customer Relations Representative
Chelan County PUD
03.2023 - Current
Patient Services Representative
Confluence Health
11.2018 - 03.2023
High School Diploma -
Highline High School
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