Nita Akor

• Analysed user behavior data to identify patterns that informed future feature developments or enhancements.
• Monitored industry trends and competitor activities, making strategic recommendations based on findings.
• Conducted UX research to inform new feature requests, utilising user testing and interviews.
• Managed technical debt and service desk requests, resulting in a 3-day reduction in average resolution time, and prioritised the Jira backlog.
• Optimized user experience by incorporating customer feedback into product improvements.

Project - Self-Serve Surveys

As the Lead Technical Product Manager, I defined project objectives, timelines, and stakeholder roles. I drafted a comprehensive Product Requirement Document outlining the project’s need, OKRs, and impacted teams. I managed cross-functional teams using Confluence and Slack for seamless communication. Utilising agile methodologies, I created and prioritised Jira tickets, led Kanban-based stand-ups, and conducted retrospectives. I held Zoom calls with users to gather feedback, identify bugs, and implement crucial improvements. Additionally, I coordinated announcements and created Confluence documentation for internal team use.

• Managed a diverse portfolio of marketing campaigns, effectively coordinating across teams to deliver tailored strategies that enhanced brand awareness and drove sales growth for clients in various sectors.
• Fostered strong client relationships, ensuring continuous business engagement and satisfaction through attentive service and strategic insights.
• Developed innovative social media strategy to align content with target audiences, across companies such as Instagram, Disney, and Surfshark resulting in a 30% increase in annual revenue.
• Led the project management for the development of an internal data tool, working closing with the engineering team.

• Successfully managed multiple projects simultaneously by prioritising tasks according to urgency, resource availability, and alignment with organisational goals.
• Planned, designed, and scheduled phases for large projects.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.