Nita Smith- Augustine
Henderson,NV
Summary
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
11
11
years of professional experience
Work History
Operations Manager
P.F. Chang's Bistro
Henderson, NV
05.2014 - Current
- Directed daily Operations of a $1M annual revenue restaurant maintaining a 20% profit margin,
- Recruited, trained and managed a team of 80+ employees, improving staff retention by 18%
- Implemented cost-control strategies, reducing waste by 10%, and improving profitability.
- Increased customer satisfaction scores by 30% through improved service standards.
- Collaborated with the culinary team to launch seasonal rollout menus.
- Established local partnerships and community-based initiatives, driving traffic and enhancing the restaurant’s brand presence
- Effectively managed crises, such as unexpected staff shortages or supply chain disruptions, ensuring minimal disruption to operations.
- Overseeing and developing the restaurant team, including recruitment, training, coaching, and conducting performance evaluations.
- Managing all financial aspects of the restaurant, including sales tracking, cost control, labor management, and P&L statement analysis.
- Ensuring seamless daily operations by maintaining high standards in food quality, customer service, cleanliness, and safety procedures.
- Focusing on delivering exceptional guest experiences by addressing concerns, fostering a positive environment, and driving customer loyalty.
- Ensuring adherence to company policies, food safety standards, health regulations, and legal requirements.
- Developing and executing strategies to drive sales and meet revenue goals.
- Continuously assessing operational data to identify improvement opportunities, and implementing necessary changes.
- Exceeded expectations and spearheaded the reopening of a venue four months into the pandemic, increasing sales while implementing all stringent Las Vegas protocols, ensuring the safety of all team members and guests.
- Ability to navigate and adjust to rapidly changing regulations and restrictions.
- Leading a team through uncertain times, fostering morale, and maintaining clear, open lines of communication.
- Transitioning operations to focus on off-premise dining through takeout, delivery, or curbside service during the pandemic.
- Managing technology for seamless online orders, contactless payments, and delivery services.
- Successfully trained and mentored six assistant managers, all of whom were promoted.
- Consistently attained the highest ratings in all metrics within a company with over 200 restaurants.
- Maintained operational excellence and implemented innovative strategies to improve productivity and sales, while ensuring memorable guest experiences, and upholding brand standards.
Education
Bachelor of Arts - Sociology
San Jose State University
San Jose, CA06-2006
Associate of Arts - Liberal Arts
Taft College
Taft, CA06-2001
Skills
- Profit & Loss (P&L) Management
- Effective Communication & Team Collaboration
- Comprehensive Hospitality Management
- Culinary Operations Leadership
- Inventory Management & Cost Analysis
- Diversity, Equity, & Inclusion (DEI) Initiatives
- Leadership & Staff Development
- High-Volume Restaurant Operations
- Private Dining & Event Coordination
- Beverage Program Design & Development
- Wine Management & Education
Additional Skills:
- Additional Skills: Crunchtime, Aloha, Workday, Wisely, OLO, Hot Schedules, Open Table, PC, ServSafe Manager Certified, TAM of Nevada Techniques of Alcohol Management, and SNHD Food Handler’s Card
Timeline
Operations Manager
P.F. Chang's Bistro
05.2014 - Current
Bachelor of Arts - Sociology
San Jose State University
Associate of Arts - Liberal Arts
Taft College