Nitalia Uneberg
Los Angeles,CA
Summary
Dedicated Client Relations Specialist with over 2.5 years of experience in delivering exceptional customer service and managing client relationships. Adept at communication, problem-solving, and organizational skills, with a strong ability to empathize and connect with clients. Seeking to leverage these transferable skills to transition into a role within the medical field. Committed to providing compassionate and efficient patient care, ensuring a positive experience for all. Eager to contribute to a healthcare team and support the well-being of patients.
Overview
6
6
years of professional experience
Work History
Client Relations Specialist (Remote)
Storm Restoration Nation
Los Angeles , CA
11.2022 - Current
- Manage client accounts and ensure high levels of customer satisfaction.
- Address client inquiries and resolve issues promptly and effectively.
- Develop and implement strategies to improve client retention and satisfaction.
- Perform regular follow-ups with existing clients to build rapport and increase loyalty.
Member Services Representative
Storm Restoration Nation
Los Angeles , California
09.2021 - 11.2022
- Assisted members with inquiries, account issues, and service information.
- Processed membership applications, renewals, and cancellations.
- Ensured a high level of member satisfaction through excellent service and support.
Elderly Patient Care Aide
Private Care
Anaheim , CA
07.2019 - 09.2021
- Helped patient with bathing, dressing, and mobility.
- Kept track of vital signs, medication schedules, and reported any changes in health to medical staff.
- Offered companionship and emotional support to improve patient well-being.
Infant Nanny
Private Care
Los Angeles , CA
09.2018 - 05.2019
- Prepared and administered meals according to dietary needs and ensuring proper nutrition.
- Observed infant for signs of illness and ensured they met developmental milestones.
- Maintained a clean and safe environment, including diaper changes and bathing.
Education
High School Diploma -
Los Angeles High School Of The Arts
Los Angeles, CASkills
- Strong Communication
- Organizational Skills
- Customer Service
- Critical Thinking
- Problem-Solving
- Team Collaboration
- Proficiency in Microsoft Office Suite
- Adaptability and Quick Learning
- Empathy and Compassion
- Basic Medical Terminology
- Attention to Detail
- Data Entry
Timeline
Client Relations Specialist (Remote)
Storm Restoration Nation
11.2022 - Current
Member Services Representative
Storm Restoration Nation
09.2021 - 11.2022
Elderly Patient Care Aide
Private Care
07.2019 - 09.2021
Infant Nanny
Private Care
09.2018 - 05.2019
High School Diploma -
Los Angeles High School Of The Arts
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