Nitdalie Joseph
Tampa,FL
Summary
Personable Guest Service Manager with skills in handling financial transactions and maintaining property management systems. Over [Number] years of customer service experience and extensive knowledge of hotel operations and procedures. Builds supportive work environments that boost staff efficiency.
Overview
16
16
years of professional experience
Work History
Guest Service
Tampa General Hospital
09.2022 - Current
- Provided exceptional guest service through friendly interactions, accurate information dissemination, and prompt assistance with requests or concerns.
- Demonstrated service culture that prioritized guest service experience and modeled, trained and coached expectations to deliver service standard.
- Upheld an atmosphere of professionalism and positivity among team members, contributing to a cohesive work environment that fostered exceptional guest service.
Environmental Services
Tampa General Hospital
01.2015 - 09.2022
- Evaluated overall performance of environmental services operations, identifying areas for improvement and implementing changes as needed to ensure continued success in maintaining a clean and safe facility environment.
- Developed comprehensive training manuals to standardize processes across the environmental services department, leading to improved consistency among team members'' performance levels.
- Planned, organized, directed and monitored work flow of Environmental Services staff.
Bakery Worker/team Lead
Publix
03.2011 - 01.2015
- Demonstrated versatility within the role by performing various tasks such as decorating cakes, preparing doughs, mixing batters, and baking pastries as required for business needs.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Supervisor
Burger King
11.2008 - 06.2014
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
Associate of Science -
College Fraternel
Haiti/port-au-prince08-2006
Skills
- Guest relations aptitude
- Service order preparation
Timeline
Guest Service
Tampa General Hospital
09.2022 - Current
Environmental Services
Tampa General Hospital
01.2015 - 09.2022
Bakery Worker/team Lead
Publix
03.2011 - 01.2015
Supervisor
Burger King
11.2008 - 06.2014
Associate of Science -
College Fraternel
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