Nithin Lingala
Macomb,MI
Summary
Senior Business Analyst with over 7 years of experience specializing in business application integration, software systems enhancement, and end-to-end production support. Proven expertise in requirement gathering, traceability, stakeholder engagement, and delivering scalable solutions in the healthcare and finance domains. Skilled in tools such as Jira, ServiceNow (SNOW), Azure DevOps, and qTest. Adept at leading root cause analysis and coordinating cross-functional teams to resolve incidents efficiently and deliver business value.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
United Wholesale Mortgage (UWM)
12.2024 - Current
- Collaborated with business and technology teams to evaluate and integrate mortgage loan origination and servicing applications, ensuring seamless business application integration and process automation.
- Gathered and documented detailed business and system requirements to support regulatory compliance (e.g., TRID, HMDA), underwriting workflows, and loan processing enhancements.
- Delivered functional specifications for new system features, automation scripts, and third-party service integrations (e.g., credit, appraisal, and title vendors).
- Facilitated end-to-end service activation processes for internal tools and partner APIs, improving TAT for broker and borrower services.
- Coordinated production support activities across multiple teams using Jira, ServiceNow (SNOW), and qTest, ensuring timely resolution of incidents with minimal impact on operations.
- Led root cause analysis and remediation planning for recurring system issues affecting loan origination, pricing, and closing workflows.
- Worked closely with the QA team to ensure complete test coverage and validation of new features, writing and reviewing test cases and ensuring traceability to requirements.
- Created and maintained BRDs, FSDs, and RTMs to align stakeholder expectations with system deliverables and project objectives.
- Conducted stakeholder interviews, requirement workshops, and process mapping to optimize workflows and reduce manual processing time.
- Participated in Agile ceremonies (daily stand-ups, sprint planning, reviews, and retrospectives) and contributed to backlog refinement and prioritization.
Business Analyst
Mountpoint Technologies Private Limited
03.2021 - 11.2024
- Facilitated evaluation and integration of business applications and services across healthcare billing platforms.
- Delivered enhancements to existing software systems by defining scope, goals, and objectives aligned with business strategy.
- Conducted gap analysis and ensured full traceability between business requirements and system deliverables.
- Led end-to-end production support and incident management processes including impact analysis, client engagement, and RCA documentation using Jira, SNOW, and qTest.
- Maintained RTM, BRD, and FSD to ensure compliance with enterprise architecture and CMS guidelines.
- Collaborated with cross-functional teams during incident escalation to ensure minimal downtime and swift resolution.
- Coordinated Agile ceremonies and ensured backlog grooming, sprint planning, and review processes were executed efficiently.
- Provided comprehensive support documentation and status updates for internal and client-facing stakeholders.
Project analyst
Kumar urban limited
05.2016 - 02.2021
- Assisted the Project Manager in deciding the Scope, Milestones, Objectives, and Vision of the Project.
- Experienced in high-rise enterprise resource planning (ERP) for planning and executing workflow activities.
- Managed resources, deliverables, schedules, and costs for multiple ongoing projects, allocated resources, set up goals, objectives, and timelines, and monitored budget under program and organizational roadmaps.
- Created Work breakdown structure and Project phasing for project planning and monitoring the progress.
- Identify internal and external stakeholders and meet the set expectations of investors and customers.
- Recommend & implement enhancements to existing & new projects by root cause analysis.
- Provided status reports that give a detailed description of the current project's progress to each task of the project and documented meeting minutes as needed.
- Ensured the Project plan met deadlines with the specifications of the project which indirectly boosted the sales for the unsold stock.
- Responsible for Project billing and approval of payments from functional heads and worked on Project Estimation and contracts with third-party contracts.
- Monitored and revised scope change documents, proposed scope adjustments as needed, tracked/analyzed metrics for scope requirements, and created governance reports.
Research Intern
Cushman and Wakefield
02.2018 - 04.2018
- Focus on consulting: Market research, Project feasibility studies, Demand assessment, and Micro and macro research.
Intern-Planning
Mantri Developers
05.2015 - 07.2015
- Focus on Planning: Project coordination, planning and scheduling, tracking and monitoring the progress, and documentation of reports.
Education
Amity University - Project management
Amity University
Project Management 05.2016
Vignan University - Engineering
Vignan University
Engineering07.2013
Skills
- Business Application Integration
- Project management
- Service Activation & Incident Management
- Software Systems Enhancement
- Requirements Gathering & Traceability
- Jira
- ServiceNow (SNOW)
- QTest
- Azure DevOps
- SQL
- MySQL
- Root Cause Analysis
- RCA Documentation
- Agile
- Scrum
- SDLC Methodologies
- Stakeholder Engagement
- Client Coordination
- BRD
- FSD
- RTM Documentation
Certification
- Certified in SQL at Udemy.
- Certified as a Business Analysis Professional.
- Certification in Business Ethical Standards
Timeline
Senior Business Analyst
United Wholesale Mortgage (UWM)
12.2024 - Current
Business Analyst
Mountpoint Technologies Private Limited
03.2021 - 11.2024
Research Intern
Cushman and Wakefield
02.2018 - 04.2018
Project analyst
Kumar urban limited
05.2016 - 02.2021
Intern-Planning
Mantri Developers
05.2015 - 07.2015
Amity University - Project management
Amity University
Vignan University - Engineering
Vignan University
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