NITHYA MEEGODA KAPUGE

• Handling specimens from receipt to handing over to relevant specimen processing departments including: Patient's identity verification with samples provided, checking for contamination and specimen quality, identifying, separating and storing specimens in accordance with the tests required and perform all data entry tasks involved with laboratory computer system

Under close supervision of Laboratory Manager and Supervisor,

works as LEAD TECHNICIAN,

• Preparing reagents and solutions following standard laboratory formulas and procedures.( FISH bladder cancer reagents, daily cytology- GYN and NON GYN reagents filtering and maintenance etc)
• Maintaining monthly records on cytology and FISH cancer specimen in accordance with required regulations.
• Followed safety protocols while handling hazardous materials.
• Co-operated with other technicians to develop and test new protocols.
• Adhered to laboratory safety procedures to maintain compliance with quality control standards.
• Recorded and analyzed data to produce reports of results.
• Troubleshot and resolved equipment and process issues.( EX- Gemini AS Stainer, LEICA CV5030 Cover slipper, TP2000 Machines, VP 2000 Stainer, Thermobrite, Vortexors, TOMCAT Machine, Microscope etc)
• Monitored and documented safety standards to verify compliance.(maintaining- problem logs, PH meter logs, compliance logs)
• Prepared samples for analysis by performing complex sample preparation tasks.
• Operated and performed preventative maintenance on laboratory equipment and instruments.
• Preparing slides using Thinprep 2000.
• Monitoring supplies and inventory with lot numbers and expected demand.
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• Acknowledge the presence of customers when they show up, and attend to them politely
• Adhere to all cleanliness, sanitation, and safety standards laid out by DQ fast food Restaurant.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Became familiar with products to answer questions and make suggestions.
• Trained new team members on procedures, customer service, and sales techniques.
• Collaborated with team members to complete orders.
• Accurately operated cash register to process customer payments.

Worked attached to the Finance Department and then was upgraded to service at the premier banking unit (Priority banking Centre) which is for the exceptional client group of the bank. Job tasks included,

• Assessed company portals for new business opportunities and followed up with prospects.
• Reviewed invoices and monitored payments for timely reconciliation.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Balanced teller drawers and ATM cash.
• Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
• Continually boosted branch production and revenue by consistently meeting all monthly and quarterly sales goals.
• Analyzed customers' financial information to deliver personalized account guidance.
• Maintained in-depth product and service knowledge for well-informed customer advice.
• Implemented strategies to increase customer retention, enabling investment growth.
• Facilitated customer transactions, including deposits, withdrawals and transfers.

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Worked with HR team to coordinate company events.
• Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
• Helped plan and implement training sessions to provide employees with skills and knowledge necessary to perform work productively.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Answered phone and performed clerical duties to assist human resources department.
• Participated in job fairs to recruit new talent.
• Checked references for potential candidates.
• Scheduled and coordinated interviews between hiring managers and potential candidates.