Summary

Overview

Work History

Education

Skills

Languages

Timeline

Giselle Perez Roman

Hialeah

Summary

Polished and detail oriented service professional with experience in both medical administration and high-volume dining environments. Known for maintaining composure under pressure, delivering attentive and personalized service, and creating a refined guest experience. Strong communication skills, adaptability, and the ability to anticipate client needs in fast paced, customer-focused settings.

Overview

years of professional experience

2019

years of post-secondary education

Work History

Lab Accessioner

Medipath

Coral Gables

05.2024 - Current

Manage front desk operations, including greeting and assisting visitors in a professional manner
Handle incoming calls from clients, clinics, and healthcare providers, providing clear and professional communication
Problem solving
Receive, verify, and process patient specimens with a high level of accuracy and attention to detail
Ensure proper labeling, documentation, and data entry in accordance with lab protocols
Maintain organization of samples and records to support efficient laboratory workflow
Work in a fast-paced environment while maintaining precision
Collaborate with lab staff and medical professionals to ensure timely processing of specimens
Follow strict compliance, safety, and confidentiality standards (HIPAA)

Server

Chick-fil-A

Hialeah

03.2024 - 05.2024

Participated in the opening of a new Chick-fil-A location, adapting quickly to new systems and workflows
Completed specialized training in customer service and hospitality standards
Cross-trained in all areas of the restaurant, including front counter, dining room, drive-thru, beverage station, and kitchen support
Delivered fast, accurate, and friendly service in a high-volume environment
Maintained professionalism and composure during peak hours and rush periods
Handled customer interactions, ensuring satisfaction and resolving minor issues efficiently
Supported team operations by assisting in multiple roles as needed
Maintained cleanliness and organization of work areas to meet company standards

Education

Associate of Arts -

Miami Dade College

Miami, FL

08.2025 - 04.2026

IPU Saul Delgado

La Habana

Skills

Customer Experience & Hospitality:

-High-end customer service

-Guest engagement & relationship building

-Anticipating client needs

-Conflict resolution & problem-solving

Communication:

-Clear, professional verbal communication

-Phone etiquette & front desk interaction

-Bilingual

Service & Operations:

-Fast-paced service execution

-Multitasking under pressure

-Order accuracy & attention to detail

-Cross-trained in multiple service areas

Professionalism:

-Poise and composure in upscale environments

-Time management & reliability

-Team collaboration

-Adaptability & fast learning