Nitisha Harris
Fuquay-Varina,NC
Summary
Dedicated professional with comprehensive experience in customer service and patient care. Expertise in managing high-volume communications, resolving complex issues, and guiding patients through financial assistance processes. Committed to enhancing operational efficiency to elevate customer satisfaction and streamline workflows.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Reimbursement Case Manager
Valeris
Morrisville, North Carolina
11.2023 - Current
- Partnered with field reimbursement managers to deliver case updates and devise solutions for complex reimbursement issues.
- Conducted benefit investigations to verify insurance coverage for medications.
- Guided patients in completing financial assistance applications and necessary documentation for support.
- Coordinated call workflows to streamline the program enrollment process for patients and providers.
Call Center Representative
Community Care of North Carolina, CCNC
Raleigh, NC
08.2021 - 12.2022
- Managed high volume of inbound calls promptly to ensure customer satisfaction
- Identified customers' needs, clarified information, researched issues, and provided effective solutions
- Documented all customer interactions in call center database to enhance communication and follow-up
- Research required information using available resources
CNA - Certified Nursing Assistant
Right at Home of Wake County
Raleigh, NC
05.2013 - 06.2021
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
- Supported nurses and physicians in operating medical equipment and delivering patient care, while ensuring efficient treatment delivery.
- Documented patient care activities and maintained accurate charts, contributing to comprehensive patient records in practice databases.
Certified Medical Assistant
Raleigh Endocrine Associates
Raleigh, NC
12.2017 - 03.2021
- Supported the physician in delivering patient care by managing appointments and facilitating examinations
- Escorted patients from the waiting room to the exam rooms, recorded vitals, and updated medication lists and interval histories to ensure accurate medical records
- Monitor patient schedules and daily workflow, including rescheduling patients when required
- Train patients to test blood glucose and administer injectable medications
- Assist with prior authorizations for medications and procedures
- Assist with patient referrals to other specialists
- Handled patient phone inquiries and follow-ups to enhance communication and patient satisfaction
Medical Assistant/ Referral Coordinator
Kidzcare Pediatrics
Morrisville, NC
10.2016 - 12.2017
- Greeted and prepared over 25 patients daily for exam, recording vital signs to ensure readiness
- Administer vaccines and medication directed by the physician
- Scheduled referral appointments with specialists, coordinating patient needs and provider availability
- Provided referral forms to health records, facilitating seamless patient transitions to specialist care
- Assisted a physician with laboratory tests
- Update patient files and records
- Prepared and maintained supplies for exam rooms
Medical Assistant
Building Blocks Pediatric
Morrisville, NC
11.2014 - 10.2016
- Administered vaccines to patients in a clinical setting
- Assisted physician during exams, including well-child checkup
- Prepared patients for examinations and treatments, ensuring comfort and readiness
- Input and updated patient information in electronic medical records for accurate and timely care
- Answered phones and supported front office staff to maintain efficient operations
Education
High School Diploma -
Apex High School
Apex, NC01-2003
Skills
- Insurance claim management
- Documentation and EMR systems
- Medical records management
- Patient care coordination
- Triage and vital signs assessment
- Venipuncture techniques
- Call and appointment management
- Customer communication and inquiries
- Issue resolution strategies
- Problem-solving expertise
- Microsoft Office proficiency
- HIPAA compliance knowledge
- Home care experience
- Medical office operations
- Customer data confidentiality
- Financial assistance processing
Certification
Certified medical assistant, CPR/ BIs
Timeline
Reimbursement Case Manager
Valeris
11.2023 - Current
Call Center Representative
Community Care of North Carolina, CCNC
08.2021 - 12.2022
Certified Medical Assistant
Raleigh Endocrine Associates
12.2017 - 03.2021
Medical Assistant/ Referral Coordinator
Kidzcare Pediatrics
10.2016 - 12.2017
Medical Assistant
Building Blocks Pediatric
11.2014 - 10.2016
CNA - Certified Nursing Assistant
Right at Home of Wake County
05.2013 - 06.2021
High School Diploma -
Apex High School