Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Niurka Hernandez

United States

Summary

Highly efficient Professor and school health advisor well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.


Dedicated and experienced Walmart employee with over 9 years of proven success in various roles within the company. Seeking to leverage my expertise in customer service, team management, and operations to contribute effectively to [target company's] success.

Overview

29
29
years of professional experience

Work History

Walmart Associate

Walmart
01.2014 - Current
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
  • Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Successfully negotiated contracts with vendors, securing favorable terms for the organization.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
  • Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

School Health Advisor

Pedagogy Of Education
02.2003 - 05.2014
  • Enhanced client satisfaction by providing expert financial advice and personalized investment strategies.
  • Increased client portfolio performance through diligent market research and analysis for optimal asset allocation.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Assisted in the development of training materials for new advisors, improving overall team performance.
  • Streamlined communication processes, ensuring clients received regular updates on their investments and financial plan progress.
  • Collaborated with internal teams to develop comprehensive financial plans tailored to individual client needs.
  • Provided exceptional customer service, addressing client inquiries promptly and professionally.
  • Participated in networking events to expand professional connections and attract new clientele.
  • Mentored junior advisors, fostering a supportive team environment focused on growth and learning.

Physics Teacher

Departamento De Preuniversitario De Sancti Spíritu
01.1995 - 02.2003
  • Enhanced student comprehension by incorporating visual aids and real-world examples into lectures.
  • Boosted classroom engagement by developing interactive lesson plans tailored to students'' learning styles.
  • Collaborated with colleagues to align curriculum and share best teaching practices, resulting in improved overall department performance.
  • Increased student confidence in problem-solving skills through regular assessments and personalized feedback.
  • Established positive relationships with students, parents, and fellow educators to foster a supportive learning environment for all stakeholders.
  • Promoted hands-on learning experiences by incorporating lab experiments and demonstrations into lesson plans, leading to increased understanding of complex concepts.
  • Implemented differentiated instruction strategies to accommodate diverse learners, ensuring each student''s unique needs were met.
  • Encouraged critical thinking skills by designing project-based assignments that challenged students to apply their knowledge in real-life situations.
  • Assisted struggling students through after-school tutoring sessions, resulting in improved academic performance and mastery of course material.

Education

Master of Science - Master of Science in Astronomy And Astrophysics

Universidad De Ciencias Pedagógicas Capitán SB
Cuba
07.2009

Bachelor of Science - Bachelor of Science in Astronomy And Astrophysics

Universidad De Ciencias Pedagógicas Capitán SB
Cuba
05.1993

Skills

  • Management Support
  • Program Support
  • Workplace Safety
  • Cash Handling
  • Preparing reports
  • Data Entry
  • POS System Operation
  • Financial Acumen
  • Customer interaction
  • Sales Techniques
  • Time Management
  • Calendar Management
  • Attention to Detail
  • Sales expertise
  • Production Support
  • Customer Service
  • Loyalty Program Promotion
  • Product Inspection
  • Result interpretation
  • Decision-Making
  • Complex Problem-Solving
  • Product Merchandising
  • Process Improvement
  • Client Engagement
  • Record and File Management
  • Performance Improvement

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Walmart Associate

Walmart
01.2014 - Current

School Health Advisor

Pedagogy Of Education
02.2003 - 05.2014

Physics Teacher

Departamento De Preuniversitario De Sancti Spíritu
01.1995 - 02.2003

Master of Science - Master of Science in Astronomy And Astrophysics

Universidad De Ciencias Pedagógicas Capitán SB

Bachelor of Science - Bachelor of Science in Astronomy And Astrophysics

Universidad De Ciencias Pedagógicas Capitán SB

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Niurka Hernandez