Learning new things
Nivah Naliaka Wafula
Hotel Management
Qatar ,Qatar
Summary
CAREER OJECTIVE: To contribute in a growing institute/company/organization by training challenges into opportunities, being creative and innovative for the best results while uploading integrity and professionalism.
Overview
12
12
years of professional experience
18
18
years of post-secondary education
Work History
SUPERVISOR
ON Specialty Coffee
10.2022 - Current
- Prepare the weekly schedule, always ensuring adequate staffing of the restaurant
- To be duty manager on rotation basis
- To conduct daily briefing prior to each service and chefs to be aware of any special dish
- To have basis understanding of the budget both profits and loss
- To assist with the processing of daily cash sheets
- Requisition of items in either daily or weekly basis
- Monitoring the expiry dates on daily basis for both the kitchen and the bar area
- Receiving of stock deliveries and keeping accurate and up to date records
- Checking of inventory on monthly basis and preparing a tracking sheet of each and every item.
SUPERVISOR
Karak Mqanes DFC
01.2021 - 04.2022
- Managing of workflow and training new staff on how they can best serve customers
- Create schedule and make the inventory on a monthly basis
- Check the quality of the food and preparing the requisition of the items needed
- Help to resolve employee issues and disputes
- Maintenance of proper communication between staffs themselves and customers too
- Controlling the wastages and updating all the paperwork needed
- A leader with skills to help bring accountability in the team by creating supportive and motivating work environment
- Evaluating performance and providing feedback.
SUPERVISOR
s Cafe
05.2018 - 11.2020
- Maintain records of goods ordered and received
- Locate vendors of materials, equipment or supplies, and interview them in order to determine product availability and terms of sales
- Prepare and process requisitions and purchase orders for supplies and equipment
- Control purchasing department budgets
- Interview and hire staff and oversee staff training
- Review purchase order claims and contracts for conformance to company policy
- Analyze market and delivery systems in order to assess present and future material availability
- Develop and implement purchasing and contract management instructions, policies, and procedures
- Participate in the development of specifications for equipment, products or substitute materials
- Resolve vendor or contractor grievances and claims against suppliers
- Represent companies in negotiating contracts and formulating policies with suppliers
- Prepare reports regarding market conditions and merchandise cost.
SUPERVISOR
DIET HOUSE RESTAURANT
09.2016 - 04.2018
- Making check list for store
- Using the selling techniques to provide the guest and the store with good and professional services
- Maintaining the store stock up to date
- Maintaining good relations with the guests
- Handle the cashier (POS Access Card) & prepare the duty roaster
- Answering calls for delivery orders
- Inventory every month and yearly
- Purchasing from outside suppliers
- Check all expire Dates
- Dedication to drive as a hardworking individual
- Ability to manage multihull task.
RESTAURANT SUPERVISOR
ORYX HOTEL NAIROBI
04.2013 - 01.2016
- Making store checklist
- Using the selling techniques to provide the guest and the store with good and professional services
- Maintaining the store stock up to date
- Maintaining good relations with the guests
- Handle the cashier (POS Access Card) & prepare the duty roaster
- Ability to manage multihull task.
Actress
KENYA NATIONAL THEATRE NAIROBI
09.2011 - 01.2013
- Featured in Tabasamu and Mashtaka
Education
Certificate of associateship - Tourism Travel and Hospitality Management
Railways Training Institute
01.2008 - 04.2011
Kenya Certificate of Secondary education - undefined
Bishop Sulumeti Girls
01.2003 - 04.2007
Kenya Certificate of Primary Education - undefined
Muhoroni Furaha Academy
01.1992 - 04.2002
Diploma - Travel, Tourism and Hospitality Management
Youth Enterprise Development Fund Certificate as “Intensive Pre-departure Orientation Course” Diet House Restaurant, Doha-Qatar certificate as “Best Employee of the month” - undefined
Skills
Operations management
Staff Management
Inventory oversight
Training and mentoring
Problem-Solving
Teambuilding
[Software] experience
Strategic planning
Contract Management
Negotiation
Team Building
Priority management
Accomplishments
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Collaborated with team of Number in the development of Project name.
- Resolved product issue through consumer testing.
- Supervised team of Number staff members.
Interests
Timeline
SUPERVISOR
ON Specialty Coffee
10.2022 - Current
SUPERVISOR
Karak Mqanes DFC
01.2021 - 04.2022
SUPERVISOR
s Cafe
05.2018 - 11.2020
SUPERVISOR
DIET HOUSE RESTAURANT
09.2016 - 04.2018
RESTAURANT SUPERVISOR
ORYX HOTEL NAIROBI
04.2013 - 01.2016
Actress
KENYA NATIONAL THEATRE NAIROBI
09.2011 - 01.2013
Certificate of associateship - Tourism Travel and Hospitality Management
Railways Training Institute
01.2008 - 04.2011
Kenya Certificate of Secondary education - undefined
Bishop Sulumeti Girls
01.2003 - 04.2007
Kenya Certificate of Primary Education - undefined
Muhoroni Furaha Academy
01.1992 - 04.2002