Nivasia Coleman
Philadelphia,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand with a positive attitude.
Overview
8
8
years of professional experience
Work History
Access Services Associate 1
University Of Pennsylvania
Philadelphia, PA
01.2023 - 05.2024
- Anticipates patients’ needs to improve encounters and overall Penn Medicine experiences. manages service recovery efforts when needed.
- Answer phones supporting Access Center SL goals and follows department protocols to manage patient requests
- Maintain knowledge of basic Medical terminology, Computer and EMR skills.
Benefit Authorizer
Social Security Adminstration
Philadelphia, PA
10.2021 - 01.2023
- Maintained database integrity, accurately identified correct account to secure and entered complete client information.
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Configured coordination of benefits information and eligibility on every referral and documented pertinent data.
- Presented warm, friendly and empathetic presence in person and by phone using active listening techniques.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Librarian Assistant
Free Library Of Phila
Philadelphia, PA
09.2019 - 09.2021
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Organized summer reading program for local school children.
- Answered patron questions in-person or by phone regarding library services and resources.
Assistant Manager
Nordstrom
King of Prussia, PA
10.2016 - 09.2019
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue. Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Used POS system to process sales, returns, online orders and gift card activations. Balanced and organized cash register by handling cash, counting change and storing coupons.
Education
CPR Certification - Adult And Pediatric First Aid/CPR
American Red Cross
Philadelphia, PA05.2024
Some College - Journalism, Communications
Southern University And A & M College
Baton Rouge, LACMT - Massage Therapy
Cortiva Institute
Philadelphia, PA06.2019
Skills
- Data Analysis
- Verbal and Written Communication
- Creative Thinking
- Process Monitoring
- Effective communication skills
- Program knowledge
- Active Listening
- Training and Development
- Decision Making
Timeline
Access Services Associate 1
University Of Pennsylvania
01.2023 - 05.2024
Benefit Authorizer
Social Security Adminstration
10.2021 - 01.2023
Librarian Assistant
Free Library Of Phila
09.2019 - 09.2021
Assistant Manager
Nordstrom
10.2016 - 09.2019
CPR Certification - Adult And Pediatric First Aid/CPR
American Red Cross
Some College - Journalism, Communications
Southern University And A & M College
CMT - Massage Therapy
Cortiva Institute