Kelli Streets
Philadelphia,PA
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Access Services Associate 1
University Of Pennsylvania
Philadelphia, PA
01.2023 - Current
- Anticipates patients’ needs to improve encounters and overall Penn Medicine experiences. manages service recovery efforts when needed.
- Answer phones supporting Access Center SL goals and follows department protocols to manage patient requests
- Maintain knowledge of basic Medical terminology, Computer and EMR skills.
Benefit Authorizer Legal Administration
Social Security Adminstration
10.2021 - 01.2023
- Maintained database integrity, accurately identified correct account to secure and entered complete client information.
- Completed insurance verification and benefit authorization with appropriate documentation in billing system.
- Configured coordination of benefits information and eligibility on every referral and documented pertinent data.
- Presented warm, friendly and empathetic presence in person and by phone using active listening techniques.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Assessed information gleaned from interviews, educational, and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
Food and Nutrition Diet Clerk
University of Pennsylvania Hospital
08.2015 - 10.2021
- Verified prepared food met standards for quality and quantity before serving to customers.
- Enhanced business productivity by training more than 30 team members and 18 servers on best practices and protocols.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Increased kitchen efficiency 100% by streamlining processes, reducing waste and mentoring team members on proper procedures.
Dietary Technician
University of Pennsylvania Hospital
06.2008 - 08.2015
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Planned, directed and monitored clinical functions of dietetic staff.
- Provided in-depth information on various modes of nutritional care to maximize options and paths to boosting health.
Education
Associate of Science - Health Care Management
Community College of Philadelphia
Philadelphia, PA05.2021
Skills
- Health Code Compliance
- Service Delivery Management
- Data Analysis
- Dietary Problem Identification
- Medical Attention
- Verbal and Written Communication
- Patient Observation
- Creative Thinking
- Process Monitoring
- Effective communication skills
- Program knowledge
- Active Listening
- Training and Development
- Decision Making
Certification
Sterile Processing
Central Source Spd LLC
2024
Timeline
Access Services Associate 1
University Of Pennsylvania
01.2023 - Current
Benefit Authorizer Legal Administration
Social Security Adminstration
10.2021 - 01.2023
Food and Nutrition Diet Clerk
University of Pennsylvania Hospital
08.2015 - 10.2021
Dietary Technician
University of Pennsylvania Hospital
06.2008 - 08.2015
Associate of Science - Health Care Management
Community College of Philadelphia